Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nomsa Beauty Mafuyekaaa

Universal Banker
Mpumalanga

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience
1
1
Language

Work History

Universal Banker

standardbank
mpumalanga
09.2004 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Provided advice on different bank products and financial options.
  • Opened, closed, and updated accounts for customers.
  • Processed customer applications and approved loans in accordance with bank policy.

Employee Assistance Manager

Ackermans
Bushbuckridge
02.2001 - 07.2004
  • Assessed client requirements and developed targeted benefits solutions.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Coordinated technical training and personal development classes for staff members.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Education

No Degree - Financial Management

Bushbuckiridge Technical College
Bushbuckridge
04.2001 -

No Degree - Banking And Financial Support Services

BANK SETA
South Africa
04.2001 -

No Degree - First Level Regulatory Examination :Representative

Moonstone
South Africa
04.2001 -

Skills

Account openings

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Timeline

Universal Banker

standardbank
09.2004 - Current

No Degree - Financial Management

Bushbuckiridge Technical College
04.2001 -

No Degree - Banking And Financial Support Services

BANK SETA
04.2001 -

No Degree - First Level Regulatory Examination :Representative

Moonstone
04.2001 -

Employee Assistance Manager

Ackermans
02.2001 - 07.2004
Nomsa Beauty MafuyekaaaUniversal Banker