NOMSA XABA
Call Centre Agent
Vosloorus
Summary
A hard working and dedicated individual, I consistently strive for improvement and growth. I have endeavoured to sustain a broad academic career and hold qualifications in Electrical Engineering, Call Centre Communications, Data Capturing and a National Certificate in Wholesale and Retail Management. I have gained relevant experience in various industries and am known to be a reliable team player. I am confident in my ability to make a substantial and beneficial difference within the organisation and would appreciate an opportunity to demonstrate my skill set and prove my worth.
Overview
14
14
years of professional experience
Work History
Canteen
Alrode Brewing
01.2024 - 2024
- Kitchen work
- Reason for leaving: Part Time work.
Call Centre Agent
Changing Lives Ministry
02.2022 - 12.2023
- Receiving calls
- Taking orders and appointments
- Reason for leaving: Company moved to Durban.
Child Minder
Lindy Day Care
01.2015 - 09.2016
- Teaching babies aged 2 to 3
- Ensuring hygiene and safety in the work and play areas
- Assisting with individual child development
- Engaging with parents as and when needed
- Reason for Leaving: Contract ended.
Cashier: Non – Gaming/Cash – Up office
Emperors Palace
08.2012 - 01.2014
- Balancing daily floats
- Posting vouchers using Opera
- General transaction processing
- Reason for Leaving: Contract ended.
Promoter and Merchandiser
Dynamic Sales
08.2009 - 05.2012
- Promotion and sales of company products and services
- Ensuring customer service excellence
- Ensuring merchandise is accurate and fully stocked at all times
- Reason for Leaving: Contract ended.
Education
Level 3 - Beauty Therapist
04-2026
Level 2 - Wholesale And Retail Management NQF LEVEL 2
05-2012
Certificate - Call Centre Communications
01-2006
Certificate - Data Capturing
01-2006
N2 Certificate - Electrical Engineering, Industrial Mathematics, Electronics
01-2000
Grade 11 - English, Sotho, Afrikaans, Physics, Mathematics, Biology
01-1999
Skills
Professional
Team Player
Work well under pressure
Communication skills
Interpersonal skills
Problem solving
Technical
Microsoft Office Suite
Internet and Email
Timeline
Canteen - Alrode Brewing
01.2024 - 2024
Call Centre Agent - Changing Lives Ministry
02.2022 - 12.2023
Child Minder - Lindy Day Care
01.2015 - 09.2016
Cashier: Non – Gaming/Cash – Up office - Emperors Palace
08.2012 - 01.2014
Promoter and Merchandiser - Dynamic Sales
08.2009 - 05.2012
Alafang High School - Grade 11, English, Sotho, Afrikaans, Physics, Mathematics, Biology
Usizo Technical College - N2 Certificate, Electrical Engineering, Industrial Mathematics, Electronics
Skills Development Centre - Certificate, Data Capturing
Skills Development Centre - Certificate, Call Centre Communications
Orengelo Beauty School - Level 3, Beauty Therapist
W & R SETA - Level 2, Wholesale And Retail Management NQF LEVEL 2