Self Development Books
Nomsa Sithebe
Customer Care Specialist
Kempton Park
Summary
I am a person that pays attention to details and who is customer focused. I am teachable, patient and takes instructions very well. I have extensive experience in Customer Care and Administration. I have a strong ability to deal with irate customers and work well under pressure. I'm skilled with inbound/outbound calls, Social Media, managing filing, organizing of meetings.
Experienced Administrator/Customer Care brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
15
15
years of professional experience
2033
2033
years of post-secondary education
3
3
Languages
Work History
Customer Care Representative
Broll Property Group
2022.05 - Current
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Care Consultant
Aegis
2021.01 - 2021.12
- Assist customers with billing and technical issues.
- Update personal information.
- Provide marketing information.
Customer Representative
Multichoice (Dstv)
2013.01 - 2019.12
- Receiving incoming calls and assist with customers queries.
- Help customers with billing queries and technical problems with the decoders.
- Assist customers with their decoders connecting to the internet.
- Make outbound calls to customers to market the company's product.
- Assist customer via social media, Live Chat and e-mails.
Debt Collector
Credit Worx
2013.01 - 2013.12
- Trace and updating customers information on the system.
- Call customers with arrangements of payments.
Debt Collector
Pienaar Sithole & Associates
2012.01 - 2013.12
- Debt Collector & Tracer Calling of customers to make arrangements with payments that are behind.
- Updating customers information on their account.
- Handle customers settlement quotes.
Administrator/Receptionist
Syavaya Travel & Tours
2010.01 - 2012.12
- I was responsible for data capturing, updating customers information and filing.
- Created travel itineraries, quotes, invoices.
- Arrange booking of accommodation and shuttle services.
- Taking calls and assisting with queries.
Education
Health And Safety Practitioner -
Academy Of York
Basic Bookkeeping & Pastel - undefined
Quest
2012.01 - 2012.12
Business Administration - undefined
Boston City College
2008.01 - 2008.12
Computer Certificate - undefined
Thulani Computer Skills & Training
2006.01 - 2006.12
Matric Certificate - undefined
Dr BW Vilakazi
2000.01 - 2004.12
Skills
Customer service
First call resolution
Problem resolution
Database research
Customer relationship management
Appointment scheduling
Verbal and written communication
Understanding customer needs
Analytical skills
Interests
Music
Cooking
Running
Others
I enjoy home decor and travel.
Timeline
Customer Care Representative
Broll Property Group
2022.05 - Current
Customer Care Consultant
Aegis
2021.01 - 2021.12
Customer Representative
Multichoice (Dstv)
2013.01 - 2019.12
Debt Collector
Credit Worx
2013.01 - 2013.12
Debt Collector
Pienaar Sithole & Associates
2012.01 - 2013.12
Basic Bookkeeping & Pastel - undefined
Quest
2012.01 - 2012.12
Administrator/Receptionist
Syavaya Travel & Tours
2010.01 - 2012.12
Business Administration - undefined
Boston City College
2008.01 - 2008.12
Computer Certificate - undefined
Thulani Computer Skills & Training
2006.01 - 2006.12
Matric Certificate - undefined
Dr BW Vilakazi
2000.01 - 2004.12
Health And Safety Practitioner -
Academy Of York