Nomsa Precious Zwane
Marketing Coordinator/Technical Administrator
Benoni,GP
Summary
Data Marketing Assistant and Technical Administrator with Event management and digital marketing skills . Proven experience in event coordination, highlighted by successful management of a pop-up promotional store at Bauma Africa 2015 and 2016 for Goscor/Bobcat Equipment. Demonstrated commitment to enhancing workplace culture as a member of the social committee for Goscor Earthmoving Equipment from 2022 to 2023, showcasing strong teamwork and customer service skills. Adept at leveraging analytical insights to drive marketing effectiveness and improve customer engagement.
Overview
19
19
years of professional experience
1
1
Language
Work History
Parts System Coordinator
Liebherr Africa
10.2023 - Current
- Distribute the relevant Parts Sales KPI reports nationally.
- Report / escalate non-conformances.
- Drive warehouse processes through reporting to ensure customer (Internal & External) satisfaction.
- Open purchase Order Report
- Stock in Transit Report
- Quote Analysis Report
- Surplus stock distribution list
- Invite Customer to MyLiebherr Online Portal.
- Register and updating Machines and customer information on the MyLiebherr platform.
- Download Spare parts catalog and schematic
- Add new “colleagues” into the portal, and deactivate accounts
- Purchase and assign licenses to Technicians and Parts Counter Sales
- Sell licenses to External Technicians and partners
- Providing basic navigation to all MyLiebherr users and ensuring ease of use.
- Providing Constant training and support to Customers, our dealers, their Company Administrations, and License managers
- Configure and manage licenses and vouchers – end to end.
- Troubleshoot system errors and provide update to users
- Escalate and log tickets to LEC France
- Actively participating in the cross-divisional meetings (MIN, EMT, LBC and LMT divisions)
- Maintain and update Liebherr SA and Liebherr Mozambique back office on the MyLiebherr platform.
- Install Parts offline Lidos and LiHUB Applications
Service/Workshop Administrator
Bobcat Equipment SA
04.2023 - 09.2023
- Receiving and professionally handling customer calls and enquiries.
- Communicate effectively with operational staff, customers, and suppliers.
- Monitoring, tracking, and planning of all services for financed equipment.
- Responsible for putting together and sending quotations timorously.
- Following up on all quotations sent and understanding why we are not converting them should that be the case.
- Invoicing job cards daily with the correct supporting documentation, ensuring that work in progress is kept to a minimum.
- Managing unlock codes for SANY equipment.
- Manage an effective document control and filling system for the workshop.
- Ensure that all job cards and Work in Progress report are processed and billed to the correct customers, in line with monthly deadline requirements.
- Weekly forecast reports (like booking jobs, planning services etc.)
Admin Clerk/Parts
Bobcat Equipment SA
09.2014 - 04.2023
- Order Parts-Sea Freight, Air Freight and Machine Breakdown
- Track shipment from Country of origin to SA.
- Order Parts
- Run Back-order report and update ETA’s, circulate the report to relevant people.
- Place local orders and update pricing on Autoline
- Order monthly consumables.
- Advise parts on the system once the shipment arrives.
- Prepare paperwork for payment and submit to accounts.
- Invoice to branches
- Ensuring that there’s enough STOCK of all fast-moving parts by managing stock levels via DRP.
Workshop Administrator
Verotest Holdings
01.2014 - 09.2014
- Book Machines in
- Assign calls to Technicians.
- Generate Customer Quotes
- Ensure courier charge is included in the quote.
- Order Consumables
- Follow up on Purchase Orders.
- Invoice to Customers
- Courier to Customers
- Debtors Function
- Generate calibration Certificates.
- Allocate Payments
- Load new Customers on the system.
- After Sales Service
- Confirm Insurance Coverage with Clients
Senior Administrator
Traffic Management Technologies
06.2009 - 11.2013
- Requesting quotes from Suppliers
- Generate Purchase Orders
- Process Payments
- Petty Cash
- Asset Management
- Book fleet for Service @ Ford (40 Technicians cars)
- Order Stationery
- Capture Monthly Overtime
- Arranging Courier Service
- Department Monthly costing/expenses
- Flight Booking & Accommodation Reservations
- Minute taking
- Electronic Filing
- Supervisory Responsible for Cleaners & Drivers
Sec 54 Team Leader (JMPD Traffic Department)
Traffic Management Technologies
05.2007 - 06.2009
- Print Summonses, Report & Register
- Compile Court Roll
- Update printing Recon.
- Sort Summonses according to Serving Agents & Areas
- Prepare & Compile Evidence Pack
- Compile & update Court Recon
- Download Data from Civitas
- Covert Data from Civitas to Ciprus
- Supervisory Responsible for Sec 54 Clerks
- Reason for Leaving-Promoted to Senior Administrator
Data Capturer (Traffic Fines)
Traffic Management Technologies
01.2007 - 05.2007
- Capture Traffic Fines
- Data Verification
- Sort Fines According to Ticket Number
- Sort Representations & Re-issued Fines.
- Filing
- General Admin
- Reason for Leaving -Promoted to Sec 54 Team Leader
Education
Marketing Management N5 - Marketing Management
SWG FET COLLEGE
01.2008
Grade 12 - undefined
Fumana High School
01.1999
Skills
Problem-solving
Accomplishments
The overall highlight of my entire career has to be when I was promoted twice @ Traffic Management Technologies from a Data Capture to a Sec 54 Team Leader and promoted again from Sec 54 Team Leader to Senior Administrator for the E-toll project @ Traffic Management Technologies.
I was privileged to attend Bauma Africa 2014 & 2015 representing Goscor/Bobcat Equipment where I ran and managed a pop-up store for promotional items and I was also given an opportunity to arrange all Bobcat Models and SANY display @ the pop-store which was exciting for me ,I interacted with customers and industry peers, I learnt a lot and I will forever be grateful for being awarded the opportunity .
Timeline
Parts System Coordinator
Liebherr Africa
10.2023 - Current
Service/Workshop Administrator
Bobcat Equipment SA
04.2023 - 09.2023
Admin Clerk/Parts
Bobcat Equipment SA
09.2014 - 04.2023
Workshop Administrator
Verotest Holdings
01.2014 - 09.2014
Senior Administrator
Traffic Management Technologies
06.2009 - 11.2013
Sec 54 Team Leader (JMPD Traffic Department)
Traffic Management Technologies
05.2007 - 06.2009
Data Capturer (Traffic Fines)
Traffic Management Technologies
01.2007 - 05.2007
Grade 12 - undefined
Fumana High School
Marketing Management N5 - Marketing Management
SWG FET COLLEGE
References
- Bilal, Osman, Parts Business Manager, 011 365 2000, 082 313 3809, Liebherr
- Vincent, Shabangu, Key Accounts & GET Specialist-Parts, 011 365 2000, 066 234 662347, Liebherr
- Mandla, Kwinda, Warehouse Manager, 011 389 4400, 065 956 4785, Bobcat
- Arina, Van Der Westhuizen, National After Market Manager, 011 389 4400, 082 923 2946, Bobcat
- Lebo, Seerane, Accounts Manager, 011 805 8322, 083 212 8356, Verotest
- Natalie, Stols, Section Head, 079 190 7849, 011 838 5405/1, TMT
- Tshepiso, Mahlangu, Project Manager, 082 325 1860, 011 083 2000, TMT