Nomsa Patricia Mngomezulu

- POS operations, cash handling & daily till reconciliation

- Customer service & front-of-store support

- Beauty product knowledge & personalized recommendations

- Makeup & skincare consultations, color matching & demos

- Upselling, cross-selling & achieving sales targets

- Stock replenishment, merchandising & inventory control

- Returns, exchanges & complaint resolution

• Customer service and client relationship management
• Handling customer queries, complaints, and escalations professionally
• Strong verbal and written communication skills
• Scheduling, bookings, and service coordination
• Basic invoicing, quotations, and order processing
• Accurate data capturing and record keeping
• Conflict resolution and problem-solving
• Time management and ability to work under pressure
• Proficient in Microsoft Office (Word, Excel, Outlook)
• CRM and point-of-sale system experience (or ability to learn quickly
• Maintained high customer satisfaction standards to meet or exceed targets.