Nomsa Mavis Mkondwane
Senior Credit Controller
Johannesburg,GP
Summary
An analytical and hardworking individual with a practical hands-on approach, who always persevere to achieve best results. Able to collect and analyze information, digest figures and quickly grasp complex technical issues. Excellent negotiation and solving skills and swiftly identify the root of a problem and develops an effective solution. Ability to manage and complete projects to the highest standard with a meticulous attention to detail and within agreed deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
1992
1992
years of post-secondary education
Work History
Credit Control Administrator
Fujifilm SA
3 2021 - Current
- This position is mainly responsible for managing a portion of the debtors’ book which include the Graphics & Medical Divisions, including Foreign Accounts and Payments
- Requires extensive accounting experience
- Works on basis of assigned role and tasks on the maintenance of adequate set of accounting records and controls designed to mitigate risks
- Makes analyses and prepares advice that are used by others for the purpose of monitoring and forecasting
- Schedules tasks independently, considering the general required timelines and the appropriate level of quality
- Monitor Credit Control system in collaboration with Sales department
- Strict control over client limits and terms
- Establish company policies that follow customer service best practices while ensuring clients submit payments on time
- Check consumer Credit Reports, approve or deny applications
- Report payment issues to management
- Implement company collections procedures
- Recordkeeping
- Report and managed credit insurance customers to ensure the necessary cover is obtained
- Timeous and accurate reconciliation of customer accounts
- Monitor Credit limits and escalate
- Send out monthly Statements of Accounts/Invoices to customers as per agreed timeline
- Advise of Potential write-off on irrecoverable receivables
- Analysis of SAD 500 and customs worksheet
- Maintain credit limits per customer and reduce credit limits where customer has defaulted on payment terms
- Perform regular credit limit review
- System: SAP B1, Top DESK, Microsoft Excel
Financial Admin Clerk
AMS HADEN
04.2017 - 02.2021
- Company Overview: Instrument and mining services
- Recons and collections
- Raise and allocate credit notes
- Monitor age analysis
- Identify changes in payment patterns and propose action to avert indebtedness
- Complete vendor forms
- Send POD’s, invoices, and statements
- Clearing of cash account/suspense account
- Pro-active communications with all customer departments & follow ups
- Providing ad-hoc reporting as and when requested by management
- Updating customer’s records
- Opening new accounts, credit checks etc
- Invoicing on customer different accounting system (Quadrem)
- General HR administration
- Checking customer's credit situation
- Setting up the terms and conditions of the receivable balances
- Instrument and mining services
- System: SAP business One, Quadrem/ SAP ARIBA
Credit Control Administrator
Spar Group
03.2015 - 03.2017
- First point of contact for prompt query resolution
- Visit stores to maintain healthy relationships
- Recons and collections
- Raise and allocate credit notes
- Prepare and capture journals
- Report and Raise interest on overdue accounts
- Follow up on overdue accounts
- Resolve queries on shortages, returns and claims on AS 400
- Collect cheques timeously
- Trace and verify payments
- (Follow up on unallocated deposits)
- Monitor Age analysis
- Assess member financial circumstances with view to make recommendations for payment terms (negotiating payment plans)
- Maintain communication records to support credit control activities ensuring compliance with Spar group standards
- File bank statements with remittances received from members
- Print member statement at month end and distribute to members with reconciliation statements
- Manage and suspend members credit limits in accordance to credit policy
- Train stores on gateway system
- Run and send weekly statements
- Ensure policies and procedures are adhered to
- If any customers stop paying or pay late then it's my responsibility to stop the providing services, start legal action to collect the money owed (if necessary) and in the case of bankruptcy you'll have to report to higher management about the strategies to make sure I can recover what I can
- System: Gateway & AS400
Credit Controller and Admin
Crowe Horwath
10.2014 - 03.2015
- Provide Partner with regular updates on outstanding debtors and escalate action if necessary
- Phone and e-mail debtors daily and deal with rude clients at times
- Resolve queries
- Debtors’ recon
- Constant follow up on overdue accounts
- Ensuring the accurate administration of staff leave
- Accurate and efficient filing of all staff leave forms
- Ensuring that staff leave is accurately updated and reflecting correctly on the system
- Ensuring that overtime requests are filed and accurately updated
- Ensuring that updated leave and overtime records are timeously forwarded to the payroll division
- Timeously capture and issue invoices
- Attend to reception duties from time to time
- System: GREAT SOFT
Credit Controller
Republican News Agency Distribution (RNA)
10.2011 - 03.2015
- Main accounts Woolworths and Pick ‘n Pay
- Provide clients with invoices/statements, PODs to ensure payment is received
- Remittance allocation
- Do journals for discounts and rebates
- Resolve queries on shortages, returns and claims
- Update/follow up on new accounts
- Investigate payment hold-ups, resolve credit note issues and recover short payments by means of telephone and e-mail
- Receive, analyze, and validate claims
- Match claims to credit notes
- To draw an age analyses ensuring accounts are not overdue
- Credit notes processing
- Reconcile debtors accounts (on excel) and MAGMA
- Update and maintain debtor’s account
- Passing of credits were due to client
- Sending Return notes to branches for validation
- Preparing Journals for incorrectly allocated payments and File in journal file for auditing purposes
- Liaise with clients in all levels and solve customer queries
- Achieving the set collection targets in the Age Analysis Report
- Preparing Statements
- Monthly reporting on account status
- Ensure pricing is correct and notify customers on time should there be a change
BJM Financial Services
09.2007 - 04.2011
- Company Overview: Wealth management Accounts Admin/CLO
- The administration of Multi Manager funds (BJM MM and UT funds)
- Monitor and update daily stock prices and compute fluctuations
- Submit daily Investments and disinvestments applications to different companies for investment
- Prepare reports summarizing daily transactions and earnings for individual customer accounts
- Update total holdings, dividends, interest, brokerage fees, and commissions, and allocate appropriate payments to customers and fund managers
- Prepare forms, such as receipts, withdrawal orders, transmittal papers, and transfer confirmations, based on transaction requests from stockholders
- Correspond with customers and confer with wealth managers to answer queries, discuss market fluctuations, and resolve account problems
- Prepare reports summarizing daily transactions and earnings for individual customer accounts
- The administration of Commission /Asset Revenue & CLO
- Administration of commission for 12 Wealth Managers and 10 Relationship Managers
- Ensuring that all commission received is allocated accordingly
- Capturing of All Expenses per RM
- Ensuring that all information is captured on Asset Revenue and all WM and RM confirm correct
- Attending to client queries and requests timeously and professionally thereby offering the highest levels of service
- Handling, maintenance and tracking of all leads received by the wealth manager such that these leads are contacted and followed up within the Company’s set timelines
- Making and confirming of appointments for wealth managers as well as ensuring they have the correct paperwork for all set appointments and all reviews
- Checking of all deal packs, submitted by wealth managers are completed correctly and in full then submitted to the admin department for final checking
- Assist in attending to any outstanding requirements to complete any deal
- Ensure that the Company is always compliant with regards to the regulations of the Financial Services Board and the FAIS Act; thereby ensuring all new business administration is completely compliant as per the Company’s and the FSB’s guidelines as well as handling termination and complaints in a compliant manner while always striving to treat the client fairly
- Wealth management Accounts Admin/CLO
- Product House and Knowledge: Momentum; Liberty; Old Mutual, Sanlam; PPS; Allan Gray; BOE; RMBAM; Prudential; Ashburton; Investec; Royal Bank of Scotland RMB Intl; FNB Offshore
Accounts Admin Wealth Management – Team Leader/CLO
RMB Private Bank
07.2003 - 08.2007
- Daily bank Reconciliation, - receipts and payments (Local and international currency)
- VAT reconciliation
- Daily updating cash book to the value of R60mil
- Preparation of month-end trial balance and balance sheet for the department
- Run daily reports to obtain status of transactions
- Prepare and post GL entries, Report and submit reconciliations to Finance department
- Tracking commissions for 25 brokers
- Liaising with product providers on any discrepancies on commissions
- Prepare the GPT payments instructions to Ops department
- General office admin; Request and track on bank statement; Commission allocated to broker once finalised
- As client liaisons
- All quotes on various companies done on request for clients
- Ensure that quotes updated by appropriate Broker Consultant
- Handling client queries telephonically and internally
- Ensuring accuracy (FICA and FAIS) on client’s application for investment
- Check the Hogan for confirmation of the client’s availability of funds to invest and liaise with client and broker
- Putting proposals together for clients
- Setup and coordinate meetings
- Responsible for boarding wealth clients, liaising with the service providers regarding transfers, withdrawals and additional deposits
- Submission of applications to investment houses and confirms with Broker/client the success of investment
- Sending out of statements to clients and follow up with service providers when clients do not get the statements sent
- Managing of all new business application from date of receipt until receipt of policy documents
- Liaising with the client on underwriting issues and medical requirements
- Administration of offshore funds.(check if client meets all offshore requirements)
- Tracking of all new business, additional investments, switches and redemptions
- Input the data on a spreadsheet which is sent to the Wealth managers and Finance teams on a monthly basis ensuring that their targets are met
- Highlights: Completed the in-house FICA and FAIS assessment (non-client facing)
Accounts Admin/Customer Care
Standard Bank
01.1996 - 06.2003
- Record security transactions, such as purchases and sales, stock dividends and splits, conversions, and redemptions: Issues receipts for securities received from customers
- Issues vault withdrawal orders at customer request
- Computes dividends to be disbursed to customers
- Writes letters to customers to answer inquiries on security transactions
- Prepare reports on individual customer accounts
- Responsible for daily electronics payments and cash book processing, and bank reconciliations
- Maintain and reconciling of cashbook (debit & creditor payments)
- Processing of daily EFT and cheque payment
- Processing of monthly payment according to a payment schedule
- Update & reconcile cashbook to the bank statements daily
- Processing of receipts on SAP system and transfer all funds received into their respective trading accounts on BDA system for trading
- Reconciliation of the bank account and trial balance to JSE trading account
- Liaise with fund managers on outstanding deposits
- Liaise with the bank/clients on unreconciled items
- Accrue for and capitalize interest as applicable every month ensuring value dates are accurate
Forex Check Clerk - Supervisor
Standard Bank
01.1997 - 12.1999
- Assist trading personnel in preparing monthly revaluation of foreign currency accounts
- Authorization of Foreign currency deposits raised and deposits placed
- Authorization of SWIFT messages and payments
- Preparation of daily activity schedule which is reported to various departments of financial control
- Checking of daily reports, Ensuring timeous settlements of maturing deposits
- Preparation/Compilation of auditor’s certificates
- Handling partial withdrawals and deposits
- Preparing confirmation statements to customers and branches on inception/closure and on withdrawals/deposits
- Preparation/compilation of month-end statements
Forex Clerk
Standard Bank
01.1996 - 01.1997
- Maintains current record of bank's funds on deposit in foreign banks
- Reviews records to determine when balances need replenishing
- Computes net balances and informs trading personnel
- Compare current and previous balance sheets to eliminate double-posting to transactions and verification of limits
- Cover applications via spot desk
- Preparation of daily reports to various departments for finance control
- Posting entries on the Nostro and Vostro accounts
- Retrieval, distribution and re-routing of SWIFT MT-Type messages and on-line messages
- Handling queries (telephonically)
- Housekeeping: maintenance and order of old records
Education
Diploma - Human Resources Management
BMTC
Call Centre certificate - undefined
Imratech
Grade 12 -
Fontanus High School
Skills
Attention to detail
undefinedAccomplishments
- Managed accounts receivable – Pick ‘n Pay reduced DSO from 150 to 30 days.
- WW reduced DSO from 240 to 60 days.
- Solely managed and monitored the online payment system (CCM) for High-net-worth clients.
- Managed the department for 4 months while the manager was on maternity leave. (RMB)
Additional Information
Interacting with Computers — Using computers and computer systems., Excel – recons, reporting, Vlookups, pivot tables, formulas., Word, Powerpoint, GREAT SOFT., SAP B1 – QUADREM., AS400., Gateway.
Administration
- Organize and prioritize personal schedule.
- Implemented a new reporting procedure.
- Arranged meetings with senior management.
- Liaised with department heads regarding day-to-day issues.
- Organized and improved department filing system.
- Successfully worked to strict deadlines.
Driverslicensecode
08
References
- Mr. H. Williams, STD Bank, Supervisor, 0116366526
- Celia Rheeder, RMB, Manager, 0113035000
- Bevan LeBruh, BJM, 0113035904
- Erica Loyd, RNA, 0846091793
- Jerry Reddy, RNA, 0826036553
- Odette Webber, Crowe Horwarth, 0832320917
- Karen White, Spar, 0825690996
Personal Information
ID Number: 7206110366081
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Admin Clerk
AMS HADEN
04.2017 - 02.2021
Credit Control Administrator
Spar Group
03.2015 - 03.2017
Credit Controller and Admin
Crowe Horwath
10.2014 - 03.2015
Credit Controller
Republican News Agency Distribution (RNA)
10.2011 - 03.2015
BJM Financial Services
09.2007 - 04.2011
Accounts Admin Wealth Management – Team Leader/CLO
RMB Private Bank
07.2003 - 08.2007
Forex Check Clerk - Supervisor
Standard Bank
01.1997 - 12.1999
Accounts Admin/Customer Care
Standard Bank
01.1996 - 06.2003
Forex Clerk
Standard Bank
01.1996 - 01.1997
Diploma - Human Resources Management
BMTC
Call Centre certificate - undefined
Imratech
Credit Control Administrator
Fujifilm SA
3 2021 - Current
Grade 12 -
Fontanus High School
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