Windows XP, Windows Vista, Windows 7, Windows 11
Nomsa Makapela
Logistics Coordinator
Bothasig
Summary
Organized and detail-oriented Logistics Coordinator with extensive experience in logistics management, customer service, and team leadership. Proven ability to prioritize tasks, manage multiple responsibilities, and ensure efficient operations within fast-paced environments. Strong communication skills with a focus on customer satisfaction and safety standards adherence.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Logistics Coordinator
Vulcan Steel Manufacturing
08.2022 - Current
- Coordinate and monitor logistics operations ensuring on-time delivery
- Manage scheduling, trip planning, and driver communication
- Ensuring punctual departure and arrival of vehicles
- Maintain tracker system and handle customer queries
- Manage driver compliance with licensing, training requirements, and medical certifications
- Ensure adherence to health & safety standards and vehicle maintenance protocols
- Ensure timely debriefing of vehicles, including effective handling of PODs and collections
- Proactively communicate client concerns to management for swift resolution
- Monitor and ensured completion of daily and weekly reports
Dispatch Clerk
Vulcan Steel Manufacturing
03.2019 - 08.2022
- Planned and tracked shipments, ensuring timely delivery by coordinating with internal departments
- Handled customer inquiries, completed invoices, and generated management reports to support decision-making
- Conducted regular stock checks and assisted in maintaining accurate inventory records
- Provided administrative support in logistics and stock management
- Monitored and optimized scheduled deliveries to enhance customer satisfaction
- Facilitated effective communication across departments to streamline delivery processes
Technical Sales Consultant
Vulcan Steel Manufacturing
05.2018 - 02.2019
- Provided technical sales support, including quoting, order management, and price negotiations using the internal quoting system (VDS)
- Created and processed parts from samples and CAD drawings for flame and laser cutting, ensuring accuracy and customer confirmation
- Managed customer communications via various channels, addressing cutting requirements, following up on quotes, and providing feedback on orders
- Developed and maintained positive relationships with customers, ensuring high satisfaction and timely follow-ups on work in progress
- Coordinated with engineering, production, and other departments to ensure smooth order flow and accurate fulfillment
- Utilized Sigma NEST software for parts creation and process optimization, and delivered product demonstrations and technical presentations
Front Desk Receptionist/Assistant Administrator
Virgin Active Silo Classic and Sunningdale
04.2016 - 04.2018
- Welcomed guests, managed reception area, and operated switchboard
- Handled administrative tasks, scheduled meetings, and managed office supplies
- Processed payments and maintained staff files
Hostess/Waitress
Hospitality Solution Company
06.2013 - 12.2015
- Provided excellent customer service in a restaurant setting
- Managed orders, provided recommendations, and ensured customer satisfaction
Retail Cashier
Makro Nelspruit
05.2011 - 03.2012
- Greeted customers, processed transactions, and resolved inquiries
- Maintained billing accuracy and provided quality customer service
Retail Cashier
The Groove Super Spar
08.2009 - 03.2011
- Greeted customers, processed transactions, and resolved inquiries
- Maintained billing accuracy and provided quality customer service
Education
Degree - Supply Chain Management and Operations
University of South Africa (UNISA)
01.2022 - 01.2024
Higher Certificate - Accounting Sciences
University of South Africa (UNISA)
MDDOP (Multi-Disciplinary Drawing Office Practice N4/N5 Certificate) - undefined
The Cad Corporation Draughting Academy
01.2014 - 01.2015
Matric Senior Certificate - undefined
Mafemani High School
Skills
- Logistics Management
- Customer Relationship Management
- Team Leadership
- Problem Solving
- Attention to Detail
- Communication Skills
- Time Management
- Planning Skills
- Technical Skills
- Health & Safety Compliance
- Administrative Capabilities
- Computer Literacy
Personal Information
Date of Birth: 13/11/1990
Nationality: South African
Driving License: Code B
Software
Reference
Vulcan Steel Manufacturing
Mr. Malcolm Mandew
Technical Sales Supervisor
(021) 528 8900
malcolm@vulcansteel.co.za
Virgin Active
Mr. Trevor Mahlonoko
Former Front of House Manager
(072) 756 3838
Mrs Beauty Mapwanya
Front of House Manager
(078) 752 3767
Beauty.phiri@virginactive.co.za
Timeline
Logistics Coordinator
Vulcan Steel Manufacturing
08.2022 - Current
Degree - Supply Chain Management and Operations
University of South Africa (UNISA)
01.2022 - 01.2024
Dispatch Clerk
Vulcan Steel Manufacturing
03.2019 - 08.2022
Technical Sales Consultant
Vulcan Steel Manufacturing
05.2018 - 02.2019
Front Desk Receptionist/Assistant Administrator
Virgin Active Silo Classic and Sunningdale
04.2016 - 04.2018
MDDOP (Multi-Disciplinary Drawing Office Practice N4/N5 Certificate) - undefined
The Cad Corporation Draughting Academy
01.2014 - 01.2015
Hostess/Waitress
Hospitality Solution Company
06.2013 - 12.2015
Retail Cashier
Makro Nelspruit
05.2011 - 03.2012
Retail Cashier
The Groove Super Spar
08.2009 - 03.2011
Higher Certificate - Accounting Sciences
University of South Africa (UNISA)
Matric Senior Certificate - undefined
Mafemani High School
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