NOMQHELE MGUNI

• Handle, monitor, and control air import shipments end-to-end, ensuring full compliance with company policies and client specifications.
• Open and manage shipment files, allocate shipment file numbers, and obtain landside, transport, and third-party service provider rates.
• Validate all airfreight invoices against Schenker buying rates and ensure all documentation is accurate, complete, and compliant.
• Submit relevant documentation to customs clearing departments and update status reports while ensuring the consignee is properly notified.
• Upload customs documentation onto systems including Tango and Shipshape; monitor and confirm Customs release status via Shipshape.
• Coordinate with carriers, agents, international offices, and clients to finalize airfreight methods, delivery details, and cargo arrivals.
• Monitor cargo arrivals against bookings and ensure timely internal handovers for seamless indent/order processing.
• Proactively notify clients of shipment arrivals and provide continuous updates through phone and email communications.
• Support Controllers with data entry, Event Control updates, and capturing shipment milestones in Tango.
• Deliver responsive and reliable customer service by addressing client and stakeholder inquiries within four business hours.
• Ensure clean interdepartmental handovers Rates and accurate, real-time updates to clients and consignees.
• Track and trace client shipments from indent to Proof of Delivery (P.O.D) and assist in finalizing invoice payments efficiently.
• Audit and verify all shipment charges prior to final billing; ensure duties and customs fees are invoiced immediately post-clearance.
• Accurately accrue detention and release charges in internal systems (Tango/Shipshape) and notify relevant billing parties.
• Maintain strict adherence to billing deadlines—ensuring AIR invoices are finalized within three days of delivery.

Performance & Accountability (KPIs)

• Maintain 100% audit-ready files with full documentation and compliance with SOPs.
• Ensure all client and internal queries are resolved within the same business day.
• Send final invoices within specified turnaround times to support cash flow and client satisfaction.
• Ensure all shipment backup documents are uploaded and correctly classified in system databases for full transparency.

Operating systems

Shipshape

Tango

cargowise

Parcel Perfect

Ariba/SAP

• Request, monitor, manage, and report on office stock levels.
• Analyze daily, weekly, and monthly reports to ensure full operational shipment flow.
• Coordinate dispatch and delivery of goods using the warehouse management system.
• Implement service quality measures to enhance warehouse efficiency.
• Ensure compliance with client specifications and standard operating procedures.
• Update PODs using the warehouse system.
• Communicate delivery details with clients and arrange deliveries.
• Oversee timely delivery of goods.
• Manage inbound and outbound processes using the GXD system.
• Inspect cargo for damage and endorse damage reports.
• Maintain and track delivery schedules to ensure timely shipments.
• Provide tracking updates to customers and internal managers.
• Monitor and report driver incidents, such as accidents.
• Assign drivers to optimal routes.
• Report any damaged products and address late or lost deliveries.

• Coordinate and control airfreight shipments from collection to final delivery, ensuring compliance with all internal and external requirements.
• Arrange forwarding based on client shipping instructions and collaborate with international offices to expedite shipments as per Standard Operating Procedures.
• Register shipment files and diligently follow up on queries.
• Provide clients with regular updates on their shipments' status.
• Arrange, coordinate, and monitor delivery for both domestic and cross-border shipments.
• Send quotations for domestic and cross-border shipments to clients.
• Track shipments from collection to check-in, ensuring consistent updates.
• Communicate effectively to resolve client queries or delays promptly.
• Monitor and track incoming shipments, focusing on estimated time of arrival (ETA).
• Foster seamless customer service through effective client communication.
• Ensure timely invoicing to maintain business efficiency.