Nompumelelo Primrose Gumede
Waitress
Durban
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, as demonstrated at Kura SA. Specializes in client communication and problem-solving, adept in software use. Achieved significant improvements in complaint resolution, ensuring a positive guest experience with a keen focus on quality assurance. Balances technical proficiency with exceptional interpersonal skills to deliver outstanding service.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Kura SA
Umhlanga Durban
09.2021 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Waitress
Fairmont Zimbali
Ballito
08.2017 - 08.2019
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Blu Dot Recruitment Agency
Durban
06.2016 - 08.2017
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
BKP Hospitalilty Agency
Durban
04.2015 - 06.2016
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Grade 12 -
Burnwood Secondary
Durban, South Africa12.2014
Skills
Quality assurance
Timeline
Call Center Representative
Kura SA
09.2021 - Current
Waitress
Fairmont Zimbali
08.2017 - 08.2019
Waitress
Blu Dot Recruitment Agency
06.2016 - 08.2017
Waitress
BKP Hospitalilty Agency
04.2015 - 06.2016
Grade 12 -
Burnwood Secondary
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