Nompumelelo portia xulu
Summary
Dynamic Assistant Manager with strengths in team building and performance monitoring. Cultivates a culture of continuous improvement and accountability, driving high operational standards. Delivers exceptional customer service through effective training and strategic communication. Organised Assistant with strong background in administrative support and office management. Excels in multitasking, prioritising tasks, and maintaining smooth office operations. Brings proactive approach to problem-solving and knack for streamlining processes. Delivers reliable support to ensure optimal team performance and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant manganer
Cashbuild
05.2017 - Current
- Driven and adaptable professional with 5+ years’ experience in student housing operations and current role as Assistant Manager at Cashbuild. Proven ability to lead teams, manage inventory, deliver customer service, and maintain high operational standards in fast-paced retail environments. Currently completing a second-year MBA, strengthening strategic thinking, financial acumen, and leadership skills. Passionate about building efficient teams and driving results through strong communication, problem-solving, and a hands-on management approach.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Education
Master of Business Administration - Retail and marketing
Durban university of Technology
Durban South Africa 01-2024
Skills
- Customer service
- Team building
- Inventory management
- Employee training
- Performance monitoring
- Microsoft Excel
- Retail operations
- Strategic planning
- Problem solving
- Sales techniques
- Operational standards
- Communication skills
- Quality assurance
- Continuous improvement
- Multitasking
- Strong problem solver
- Microsoft Office
- Problem Resolution
- Strong interpersonal skills
- Customer service orientation
- Professional and mature
- Organisation and efficiency
Languages
English
Advanced
C1
Certification
- Licence code 10
Interests
- reading
- swimming
- netball
- hiking
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of good Audit results .
Timeline
Assistant manganer
Cashbuild
05.2017 - Current
Master of Business Administration - Retail and marketing
Durban university of Technology