Phumlile Ruth Dlamini
Professional Nurse With Orthopaedic Specialty
Tugela Ferry
Summary
Dynamic Operational Manager with extensive experience at Charlotte Maxeke Johannesburg Academic Hospital, excelling in operations management and staff supervision. Proven track record in implementing Quality Improvement Plans, enhancing patient satisfaction, and optimizing resource management. Adept at data management and fostering teamwork to ensure quality patient care and efficient ward operations.
with a number of achievements: Best Professional Nurse Award in 2017, Top Performing Department Award 2018,2019,2022 and 2023 and in 2023 received Nursing Directors Award for Consistently achieving top performing Department award.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Operational Manager Orthopedics Department
Charlotte Maxeke Johannesburg Academic Hospital
Johannesburg
04.2020 - 08.2024
- Administrative activities
- Overall supervision for the provision of quality patient care during the night. Monitoring of staff attendance
- Liaison with the main hospital managers for proper patient care.
- Problem solving, and supervision of administrative staff
- Off duty drafts, organization of staff via Nursing agencies for adequate ward coverage
- Liaison with the Case Managers for authorization of procedures.
- Ensure that patients are properly billed for revenue generation and collection
- Patient satisfaction surveys for experience of care during hospital stay.
- Supervision of staff, Performance appraisals.
- Provision of patient care. Patient education ward statistics and monitoring average length of stay.
Acting Operational Manager Orthopedics Department
Charlotte Maxeke Johannesburg Academic Hospital
Johannesburg
06.2019 - 03.2020
- Administrative activities.
- Overall supervision for the provision of quality patient care during the night. Monitoring of staff attendance.
- Liaison with the main hospital managers for proper patient care.
- Problem solving, and supervision of administrative staff.
- Off duty drafts, organization of staff via Nursing agencies for adequate ward coverage.
- Liaison with the Case Managers for authorization of procedures.
- Ensure that patients are properly billed for revenue generation and collection.
- Patient satisfaction surveys for experience of care during hospital stay.
- Provision of patient care. Patient education.
- Ward statistics and monitoring average length of stay.
Professional Nurse
Charlotte Maxeke Johannesburg Academic Hospital
Johannesburg
01.2009 - 12.2013
- Ward administrative activities
- Off duty drafts, organization of staff via Nursing agencies for adequate ward coverage
- Liaison with the Case Managers for authorization of procedures.
- Ensure that patients are properly billed for revenue generation and collection
- Patient satisfaction surveys for experience of care during hospital stay
- Supervision of staff, Performance appraisals
- Provide holistic nursing care to patients.
- Ward statistics and monitoring average length of stay.
- Teaching of staff
- Management of resources (Human resource, stock and equipment).
- Conducted comprehensive health assessments to identify potential issues requiring intervention or further evaluation.
Education
Diploma - Diploma in Medical And Surgical Nursing Science
Chris Hani Baragwanath Nursing Collage
Johannesburg, South Africa 01.2012 - 12.2012
Diploma - Diploma in Nursing Science And Midwifery
Ann Latsky College of Nursing
Johannesburg, South Africa 01.2005 - 12.2008
High School Diploma -
Kwazenzele High School
Tugela Ferry 01.1994 - 12.1994
Skills
1 Implementation of Nursing guidlines, Standards and Procedures
2 Operations management
3 Inventory control
4 Data management
5 Staff management
6 Implementation of Quality Plans (QIP)
Certification
Ethics in the Public Service
Timeline
Ethics in the Public Service
11-2024
Patients Safety Incident Reporting
11-2024
Complaints, Compliment & Suggestion Management
10-2024
Operational Manager Orthopedics Department
Charlotte Maxeke Johannesburg Academic Hospital
04.2020 - 08.2024
Acting Operational Manager Orthopedics Department
Charlotte Maxeke Johannesburg Academic Hospital
06.2019 - 03.2020
Diploma - Diploma in Medical And Surgical Nursing Science
Chris Hani Baragwanath Nursing Collage
01.2012 - 12.2012
Professional Nurse
Charlotte Maxeke Johannesburg Academic Hospital
01.2009 - 12.2013
Diploma - Diploma in Nursing Science And Midwifery
Ann Latsky College of Nursing
01.2005 - 12.2008
High School Diploma -
Kwazenzele High School
01.1994 - 12.1994
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