NOMPUMELELO CAROL Mkhwanazi
Service Consultant
Johannesburg,Gauteng
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sales Consultant
Motorsure Direct
johannesburg, Gauteng
01.2018 - Current
- Calling warmed up Leads and conducted telephone sales calls.
- Created detailed sales presentations to communicate product features and market data.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Oversaw daily outbound calls to identify services that address primary needs.
- Provided sales and customer service assistance.
- Administration for clients that have signed.
- Followed up with existing customers to provide additional support and address concerns.
Telesales Consultant
Market Trader
johannesburg, Gauteng
02.2016 - 10.2016
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Troubleshot problems for callers and helped independently resolve common issues.
- Recorded contact information of customers and potential customers in internal database.
Till Operator
Woolworths
johannesburg, Gauteng
01.2014 - 07.2015
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Greeted over 30 customers per day.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Thuto-Lesedi Secondary School
Vosloorus 01.2002 - 12.2006
Administration Degree - Secretarial Studies And Office Administration
Quest Computer Skills Centre
Bedfordview 02.2016 - 08.2016
Certificate - Data Capturing
Quest Computer Skills Centre
Bedfordview 09.2016 - 10.2016
Skills
Product and service knowledge
undefinedSport
I work out on a daily basis, also trainig my daughter in the netball field.
Timeline
Sales Consultant
Motorsure Direct
01.2018 - Current
Certificate - Data Capturing
Quest Computer Skills Centre
09.2016 - 10.2016
Telesales Consultant
Market Trader
02.2016 - 10.2016
Administration Degree - Secretarial Studies And Office Administration
Quest Computer Skills Centre
02.2016 - 08.2016
Till Operator
Woolworths
01.2014 - 07.2015
High School Diploma -
Thuto-Lesedi Secondary School
01.2002 - 12.2006
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