Summary
Overview
Work History
Education
Skills
Sport
Timeline
Generic

NOMPUMELELO CAROL Mkhwanazi

Service Consultant
Johannesburg,Gauteng

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Sales Consultant

Motorsure Direct
johannesburg, Gauteng
01.2018 - Current
  • Calling warmed up Leads and conducted telephone sales calls.
  • Created detailed sales presentations to communicate product features and market data.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Provided sales and customer service assistance.
  • Administration for clients that have signed.
  • Followed up with existing customers to provide additional support and address concerns.

Telesales Consultant

Market Trader
johannesburg, Gauteng
02.2016 - 10.2016
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Recorded contact information of customers and potential customers in internal database.

Till Operator

Woolworths
johannesburg, Gauteng
01.2014 - 07.2015
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Greeted over 30 customers per day.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma -

Thuto-Lesedi Secondary School
Vosloorus
01.2002 - 12.2006

Administration Degree - Secretarial Studies And Office Administration

Quest Computer Skills Centre
Bedfordview
02.2016 - 08.2016

Certificate - Data Capturing

Quest Computer Skills Centre
Bedfordview
09.2016 - 10.2016

Skills

Product and service knowledge

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Sport

I work out on a daily basis, also trainig my daughter in the netball field.

Timeline

Sales Consultant

Motorsure Direct
01.2018 - Current

Certificate - Data Capturing

Quest Computer Skills Centre
09.2016 - 10.2016

Telesales Consultant

Market Trader
02.2016 - 10.2016

Administration Degree - Secretarial Studies And Office Administration

Quest Computer Skills Centre
02.2016 - 08.2016

Till Operator

Woolworths
01.2014 - 07.2015

High School Diploma -

Thuto-Lesedi Secondary School
01.2002 - 12.2006

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NOMPUMELELO CAROL MkhwanaziService Consultant