Nompumelelo Zanele Mabilisa
Hazyview
Summary
Oversaw office administration functions to enhance operational efficiency. Provided strategic secretarial and administrative support to optimize service delivery. Managed customer data and inbound call handling to improve client satisfaction. Cultivated strong relationships with customers and stakeholders while effectively prioritizing tasks to align with business objectives.
Overview
1
1
year of professional experience
Work History
Senior Clerk
Eskom Holdings SOC
09.2023 - 09.2024
- Executed processing and documentation of financial transactions in strict adherence to company policies.
- Oversaw accurate record-keeping of utility billing and payment transactions for customer accounts.
- Facilitated resolution of customer inquiries, ensuring prompt communication and satisfaction.
- Streamlined data entry processes utilizing internal software systems to optimize operational efficiency.
Education
-2 - Higher Certificate in Human Resource Practice
Rosebank College
Online 05.2025
Skills
Demonstrated proficiency in various computer applications and software systems
Cultivated strong interpersonal relationships to enhance team collaboration
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Enhanced communication strategies to facilitate team collaboration
Demonstrated strong analytical skills to evaluate complex data sets and inform strategic decision-making
Executed comprehensive problem-solving strategies to identify and resolve operational challenges
Facilitated successful negotiations to achieve favorable outcomes
Timeline
Senior Clerk
Eskom Holdings SOC
09.2023 - 09.2024
-2 - Higher Certificate in Human Resource Practice
Rosebank College