Nompumelelo Sibeko
Summary
As a receptionist i am a heartbeat of my organization, warmly welcoming clients, efficiently managing schedules, and providing exceptional support to ensure seamless operations.
Overview
15
15
years of professional experience
Work History
Receptionist
The Rohatyn Group (previously Ethos Private Equity)
10.2008 - 11.2023
- Front of House:
- On an ongoing basis, monitor and manage all meeting room booking and schedules. Recommending changes if necessary due to clashes, facilities required or numbers of guests. Ensuring meeting rooms are always clean, tidy, stocked with water and ready for clients.
- Greet guests promptly, warmly and professionally, settle them into the relevant room and ensure they have all they need.
- Notify host of guests waiting - following up as required.
- Oversee any service providers or consultants in the building, verifying that they are expected, not left unattended and fully complete work as required.
- Manage switchboard - directing incoming calls as required and screening unsolicited calls. General Administrative Support:
- Oversee stock levels for consumables such as drinks & beverages, stationery etc. Proactively ordering replacements.
- Maintaining list of facilities service providers (plumber, electrician, equipment service teams etc) and calling them as required. Processing their invoices. Marketing & Event Support
- Provide support for any internal events such as venue set up / take down, decor and coordinate caterers and providers. Basic catering support.
- Ad hoc support in internal campaigns, desk drops etc.
- Managed front desk operations, ensuring seamless visitor experiences and efficient communication flow.
- Coordinated scheduling and appointments for executives, optimizing time management and resource allocation.
- Maintained office supplies inventory, implementing cost-effective ordering processes to enhance operational efficiency.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Assisted in onboarding new employees by providing essential information and orientation support.
- Facilitated interdepartmental communications, fostering collaboration among team members and enhancing workflow efficiency.
- Implemented customer service protocols, significantly improving client satisfaction through proactive engagement strategies.
- Trained junior reception staff on best practices, promoting consistency in service delivery and operational procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Supported company correspondence by drafting and distributing memos and emails.
- Improved data privacy compliance with meticulous management of sensitive information.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Improved workflow by introducing more efficient document handling and organization practices.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Personal Assistant
Ethos Private Equity
10.2008 - 03.2023
- Managed executive calendars, ensuring efficient scheduling and prioritization of meetings.
- Coordinated travel arrangements, optimizing itineraries and reducing costs through strategic planning.
- Drafted and edited correspondence, maintaining professional communication standards across all channels.
- Organized events and meetings, enhancing stakeholder engagement through detailed logistics management.
- Implemented filing systems and documentation processes, improving information retrieval efficiency for the team.
- Liaised with clients and stakeholders, fostering strong relationships that supported business objectives.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Improved organizational culture, initiated wellness program that promoted work-life balance.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Preserved patient safety by following safety protocols.
Education
Grade 12 -
Providence Academy
Professional Receptionist & Personal Assistant Certificate - undefined
Damelin (Bramley Campus)
Professional Personal Assistant Diploma - undefined
Damelin via correspondence
General Secretarial Course - undefined
Boston City Campus
Business Administration - undefined
Prime Serv
Skills
- Receptionist
- Guest / Client care
- Front of House Management
- Meeting Room coordination
- Events support
- Stock management and orders
- Call screening
- On-site contractor coordination
- Catering support
- Admin support
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Reporting and communication
SOCIAL PROFILES
- :
Timeline
Personal Assistant
Ethos Private Equity
10.2008 - 03.2023
Receptionist
The Rohatyn Group (previously Ethos Private Equity)
10.2008 - 11.2023
Professional Receptionist & Personal Assistant Certificate - undefined
Damelin (Bramley Campus)
Professional Personal Assistant Diploma - undefined
Damelin via correspondence
General Secretarial Course - undefined
Boston City Campus
Business Administration - undefined
Prime Serv
Grade 12 -
Providence Academy
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