Nompumelelo Sibande
Information Systems Graduate | Identity & Access Management Intern
Summary
IT support professional experienced in end-user troubleshooting, account and access administration, and Microsoft 365/Exchange Online support within a regulated banking environment. Led the redesign of biometric authentication onboarding materials, approved for organisation-wide rollout, within a specialised Identity and Access Management background covering Microsoft Azure, Entra ID, and Active Directory. Background in software development (C#, .NET, SQL) supports fast adaptation across new systems.Currently developing cloud skills through Azure Fundamentals (AZ-900) certification.
Overview
2
2
years of professional experience
Work History
Identity and Access Management (IAM) Intern
Nedbank
06.2025 - 06.2026
- Provide daily support within Microsoft Azure and Entra ID (Azure AD), managing cloud-based identities and access provisioning in a regulated enterprise environment.
- Resolved 20+ access, authentication, and Microsoft 365 incidents daily via ServiceNow, maintaining SLA compliance in a high-volume regulated banking environment.
- Perform user lifecycle management in Active Directory and Azure AD, including provisioning, password resets, MFA setup, role assignments, group management, and deprovisioning across multiple environments
- Participated in access reviews to identify outdated and excessive permissions, improving compliance and data accuracy across enterprise systems.
- Managed Microsoft 365 license allocation and administered Exchange Online, including mailboxes, distribution groups, group memberships, and user email address updates.
- Created and maintained Excel tracking tools to monitor MFA and biometric authentication adoption, improving operational visibility across the team.
- Seconded to the End User Computing team, delivering application installation, device configuration and new staff onboarding, broadening technical exposure beyond access management.
- Assisted with network configuration including IP address assignment, MAC address binding and device onboarding onto the corporate network.
- Maintained structured documentation for IAM processes, onboarding workflows and access procedures to support audit readiness and operational consistency.
- Delivered live cybersecurity demonstrations to staff and collaborated with the Communications team to redesign biometric authentication onboarding materials, approved for organisation-wide rollout in 2026.
Brand Promoter
Tribe Activations
11.2024 - 06.2025
- Engaged customers through product demonstrations and promotional events.
- Developed brand awareness by distributing marketing materials at local events.
- Maintained accurate records of customer interactions for follow-up opportunities.
Education
Bachelor's Pass -
Benoni Christain School
04.2001 -
Bachelor of Commerce - Information Systems
University of Fort Hare
04.2001 -
Skills
TECHNICAL SKILLS:
IT Support, Access & Account Administration:
Active Directory, Microsoft Azure & Entra ID (Azure AD), Access Management & Account Administration, MFA & Windows Hello Administration, ServiceNow (Requests & Incidents)
Networking & Device Provisioning:
IP & MAC Address Configuration, SSID/Network Assignment, Active Directory OU Management, Basic Hardware Troubleshooting
Remote Support & Cloud Platforms:
TeamViewer, Microsoft 365, Exchange Online, AZ-900 (In Progress)
Systems & Process Design:
Systems Analysis & Design, Process Modelling & UI/UX Design, Documentation, Figma, Draw.io
Operating Systems:
Windows 10/11, Windows Server, macOS/iOS (Basic)
CORE COMPETENCIES:
Troubleshooting & Problem Solving | Help Desk Ticketing & Incident Management | Communication & Customer Support | Documentation & Reporting | Adaptability & Fast Learning | Attention to Detail
Projects
Mall Ticketing System
- Designed and developed a database-driven ticketing system for bookings and customer management
- Created ERDs, SQL queries, and booking logic
- Focus: database design, system modelling, and structured documentation
Food Aid Distribution Platform
- Designed a system to connect food donors with recipients
- Developed user roles, process flows, and database structure
- Focus: systems analysis and process optimisation
Dice Duel – Mobile Application
- Built a mobile game using C#, .NET, and Xamarin.Forms
- Implemented UI design, navigation, and game logic
- Focus: application development and event-driven programming
References
Thembi, Sithole- Nedbank
Senior manager, Access management team
Zanele KaKa- University of Fort Hare
Lecturer
Timeline
Identity and Access Management (IAM) Intern
Nedbank
06.2025 - 06.2026
Brand Promoter
Tribe Activations
11.2024 - 06.2025
Bachelor's Pass -
Benoni Christain School
04.2001 -
Bachelor of Commerce - Information Systems
University of Fort Hare
04.2001 -