NOMPUMELELO SARAH PANTSI
AWS Cloud Support Engineer I
Cape Town
Summary
Experienced cloud support engineer with a strong background in user support and root cause analysis. Currently working as a Cloud Support Engineer at Amazon Web Services, to successfully developed intricate solutions for clients, contributing to the establishment and maintenance of secure AWS cloud environments by following security best practices. Consistently educate clients on cloud security best practices and assist in implementing security measures, such as access control, in AWS cloud environment. Possess exceptional problem-solving skills, meticulous attention to detail, and effective collaboration abilities with cross-functional teams. A valuable asset with expertise in both remote and desk-side environments.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Cloud Security Support Engineer I
Amazon Web Services
Cape Town
1 2023 - Current
- Work directly with customers to troubleshoot, debug, and configure customer AWS cloud environment and third-party provider products.
- Conduct job training.
- Mentored colleagues within the organization.
- Formulate solutions for customer cloud requirements.
- Provide security best practices and identify security risks in customer environments.
- Deep dive and understanding of security domain core services.
- Provide guidance in implementing cloud security best practices.
Cloud Support Associate
Amazon Web Services
Cape Town
2023.02 - 2023.11
- Troubleshoot and debug AWS cloud services at an associate level.
Technical Support Agent
WNS Global Services
Gqeberha
2017.01 - 2017.12
- Troubleshoot internet connection related issues
- Conduct phone call installation and configure customer routers remotely
Education
Postgraduate Diploma - Cybersecurity
University of Cape Town
Cape Town 2024.01 - Current
Advanced Diploma - Information Technology
Nelson Mandela University
Gqeberha 2022.02 - 2022.12
National Diploma - Support Services
Nelson Mandela University
Gqeberha, South Africa 2019.02 - 2021.12
NCV - Information technology and Computer Sciences
Uitenhage
2014.01 - 2018.01
Matriculated - undefined
Cowan High School
Skills
Customer Service
Critical thinking
Cloud Computing
Problem Solving
Cloud monitoring and performance analysis
Cloud Security
Identity Access Management
Troubleshooting skills
Authorization and Authentication (SAML, OIDC, OAuth)
References
Available upon request
Languages
English
IsiXhosa
Certification
AWS Certified Solution Architect – Associate
Timeline
Postgraduate Diploma - Cybersecurity
University of Cape Town
2024.01 - Current
Cloud Support Associate
Amazon Web Services
2023.02 - 2023.11
Advanced Diploma - Information Technology
Nelson Mandela University
2022.02 - 2022.12
National Diploma - Support Services
Nelson Mandela University
2019.02 - 2021.12
Technical Support Agent
WNS Global Services
2017.01 - 2017.12
NCV - Information technology and Computer Sciences
Uitenhage
2014.01 - 2018.01
Cloud Security Support Engineer I
Amazon Web Services
1 2023 - Current
Matriculated - undefined
Cowan High School