NOMPUMELELO SARAH PANTSI
AWS Cloud Support Engineer I
Cape Town
Summary
Experienced cloud support engineer with a strong background in user support and root cause analysis. Currently working as a Cloud Support Engineer at Amazon Web Services, to successfully developed intricate solutions for clients, contributing to the establishment and maintenance of secure AWS cloud environments by following security best practices. Consistently educate clients on cloud security best practices and assist in implementing security measures, such as access control, in AWS cloud environment. Possess exceptional problem-solving skills, meticulous attention to detail, and effective collaboration abilities with cross-functional teams. A valuable asset with expertise in both remote and desk-side environments.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Cloud Security Support Engineer I
Amazon Web Services
Cape Town
1 2023 - Current
- Work directly with customers to troubleshoot, debug, and configure customer AWS cloud environment and third-party provider products.
- Conduct job training.
- Mentored colleagues within the organization.
- Formulate solutions for customer cloud requirements.
- Provide security best practices and identify security risks in customer environments.
- Deep dive and understanding of security domain core services.
- Provide guidance in implementing cloud security best practices.
Cloud Support Associate
Amazon Web Services
Cape Town
02.2023 - 11.2023
- Troubleshoot and debug AWS cloud services at an associate level.
Technical Support Agent
WNS Global Services
Gqeberha
01.2017 - 12.2017
- Troubleshoot internet connection related issues
- Conduct phone call installation and configure customer routers remotely
Education
Postgraduate Diploma - Cybersecurity
University of Cape Town
Cape Town 01.2024 - Current
Advanced Diploma - Information Technology
Nelson Mandela University
Gqeberha 02.2022 - 12.2022
National Diploma - Support Services
Nelson Mandela University
Gqeberha, South Africa 02.2019 - 12.2021
NCV - Information technology and Computer Sciences
Uitenhage
01.2014 - 01.2018
Matriculated - undefined
Cowan High School
Skills
Customer Service
Critical thinking
Cloud Computing
Problem Solving
Cloud monitoring and performance analysis
Cloud Security
Identity Access Management
Troubleshooting skills
Authorization and Authentication (SAML, OIDC, OAuth)
References
Available upon request
Languages
English
IsiXhosa
Certification
AWS Certified Solution Architect – Associate
Timeline
Postgraduate Diploma - Cybersecurity
University of Cape Town
01.2024 - Current
Cloud Support Associate
Amazon Web Services
02.2023 - 11.2023
Advanced Diploma - Information Technology
Nelson Mandela University
02.2022 - 12.2022
National Diploma - Support Services
Nelson Mandela University
02.2019 - 12.2021
Technical Support Agent
WNS Global Services
01.2017 - 12.2017
NCV - Information technology and Computer Sciences
Uitenhage
01.2014 - 01.2018
Cloud Security Support Engineer I
Amazon Web Services
1 2023 - Current
Matriculated - undefined
Cowan High School
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