Nompumelelo Pinana

• Handle incoming and outgoing customer communications
• Provide solutions to customer issues
• Ensure customer issues are resolved quickly and accurately
• Develop and maintain customer relationships
• Represent the organization professionally and ethically
• Interact with patients, clients, and other hospital staff

• Analyze existing business processes to identify areas where automation can improve efficiency and reduce manual work.
• Develop automation workflows using relevant software tools, including selecting appropriate automation platforms and designing data integrations.
• Manage a team of business analysts, automation specialists, and developers, assigning tasks, providing guidance, and mentoring team members.
• Oversee the implementation of automation solutions, including testing, user training, and change management processes.
• Track the performance of automated processes, identify issues, and continuously improve automation strategies.
• Collaborate with different departments within the organization to understand business needs and ensure automation aligns with overall goals.
• Analyze data generated by automated systems to identify trends and provide insights for further process improvement.

Required skills:

• Understanding of core business processes and how automation can impact them.
• Knowledge of automation tools and technologies, including RPA (Robotic Process Automation), workflow management systems, and data integration platforms.
• Ability to motivate and manage a team, delegate tasks effectively, and foster collaboration.
• Clear communication with both technical and non-technical stakeholders to explain complex concepts and gather requirements.
• Identifying root causes of issues and developing solutions to optimize automation processes.

• Checking answer scripts and portfolios
• Adding marks to scripts
• Hash totaling marks
• Capturing data
• Sorting and packing scripts and portfolios
• Removing scripts and portfolios from marking centers
• Completing any other duties assigned by the Administrative Manager

• Setting clear performance goals and expectations for team members.
• Monitoring individual and team performance against targets.
  Providing regular feedback and coaching to improve performance.
• Addressing performance issues promptly and effectively.
  Recognizing and rewarding high-performing team members.
• Inspiring and motivating team members to achieve goals.
  Identifying training needs and providing development opportunities for team members.
• Fostering a positive team culture and collaborative environment.
• Building strong relationships with team members through open communication.
  

• Assess and process claims, and ensure that claims management activities are implemented efficiently and in line with approved plans
• Handle customer interactions professionally and efficiently
• Ensure that team activities comply with relevant control and compliance requirements
• Maintain and organize client contact information and documents
• Arrange meetings, download and organize financial reports, and provide general office support