Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Accomplishments
References
Timeline
Generic

Nompumelelo Nyandeni

Ermelo

Summary

Dynamic network optimization specialist with Vodacom, adept at enhancing performance through strategic planning and advanced tools. Proven track record in capacity assessment and exemplary customer service, driving successful site integrations and resolving complex issues. Committed to collaboration and continuous improvement, ensuring high-quality network experiences for users.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Specialist: Network Planning and Optimization

Vodacom
Ermelo
11.2017 - Current
  • Developed strategies to optimize network performance utilizing various planning and optimization tools, including Atoll, Huawei-U2020, Actix Analyzer, TEMS, and MapInfo
  • Analyzed network issues, rectified reported faults, and conducted regular testing to ensure network good quality
  • Executed planning and integration of new sites according to the required technology types (2G, 3G, 4G, and 5G) regionally
  • Enhanced network performance based on capacity and coverage requirements to meet user demand
  • Compiled comprehensive network performance reports for weekly presentations and additional ad-hoc statistical analyses as required
  • Created and executed job orders to address various technology requirements
  • Collaborated with cross-functional teams, including NMG and Radio Maintenance, for site commissioning, configuration, and in-depth fault analysis
  • Provided specialized support to Marketing, Property, and Project Management teams to facilitate effective operations
  • Conducted drive tests on the network to enhance quality and address customer complaints proactively

Specialist: Network Planning and Optimization

Vodacom
Durban
01.2015 - 10.2017
  • Strategically planned and optimized the network using advanced tools such as Atoll, Nokia-Net Act, and Actix Analyzer
  • Oversaw the planning and integration of new sites according to various technology requirements (2G, 3G, and 4G) regionally
  • Upgraded the network based on evolving capacity and coverage needs to ensure optimal quality of service
  • Conducted regular network drive testing and provided valuable feedback for competitive benchmarking and comparison
  • Delivered support to multiple teams, including Marketing, Sales, Property, and Project Management, enhancing collaboration
  • Resolved customer complaints efficiently, ensuring a high level of satisfaction

Specialist: Radio Access Network Performance Investigations

Vodacom
Century City
09.2007 - 12.2014
  • Monitored network performance and conducted fault analysis across diverse regions to identify and rectify issues
  • Compiled weekly network quality presentations detailing overall performance metrics and insights
  • Liaised with teams across regions to efficiently resolve various network issues and outages
  • Produced daily, weekly, and monthly network quality reports for different regions up to Exco level, facilitating informed decision-making
  • Collaborated closely with the Customer Investigation Centre to address and resolve customer complaints effectively

Radio Access Network Technician

BCNK Consulting
Midrand
01.2006 - 08.2007
  • Conducted strategic network planning, including site surveys and selection in Tanzania, East Africa
  • Successfully completed multiple network trialing projects for MTN across all major cities in South Africa
  • Generated detailed reports based on specific vendor requirements to support decision-making processes

Education

Master's degree - Leadership Studies

University of KwaZulu-Natal
Durban, South Africa
03.2020

Diploma - Project Management

Oxbridge Academy - Private College
Cape Town, South Africa
12.2013

Certificate - Project Management

University of South Africa
Cape Town, South Africa
12.2011

BSc Hons - Information Systems and Technology

University of KwaZulu-Natal
Durban, South Africa
12.2005

BSc - Computer Science and Telecommunications

University of KwaZulu-Natal
Durban, South Africa
12.2004

Skills

  • Site planning
  • Network performance optimization
  • Capacity assessment
  • Network issue resolution
  • Project leadership
  • Proficiency in MS Office applications
  • Commitment to self-improvement
  • Problem-solving techniques
  • Exemplary customer service
  • Teamwork and communication skills
  • Analytical reasoning
  • Time management proficiency
  • Strategic decision-making

Languages

English

Personal Information

Gender: Female

Certification

I completed the Vodacom Young Achiever's Programme with Distinction -Vodacom

I completed the Foundation Management Programme for Managers - Vodacom

I completed the Leadership Programme for Women - Vodacom

I completed the Self Leadership Programme with Distinction, North-West University, and Vodacom

Accomplishments

Awarded by Vodacom as the Top Performer for my great contribution to both the County's success (Gert Sibande in Mpumalanga Region) and the overall success of the region for the year 2022

References

References available upon request.

Timeline

Specialist: Network Planning and Optimization

Vodacom
11.2017 - Current

Specialist: Network Planning and Optimization

Vodacom
01.2015 - 10.2017

Specialist: Radio Access Network Performance Investigations

Vodacom
09.2007 - 12.2014

Radio Access Network Technician

BCNK Consulting
01.2006 - 08.2007

Master's degree - Leadership Studies

University of KwaZulu-Natal

Diploma - Project Management

Oxbridge Academy - Private College

Certificate - Project Management

University of South Africa

BSc Hons - Information Systems and Technology

University of KwaZulu-Natal

BSc - Computer Science and Telecommunications

University of KwaZulu-Natal

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Nompumelelo Nyandeni