Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nompumelelo Nxumalo

Nompumelelo Nxumalo

Sales associate
60 Bailey Road Durban ,KZN

Summary

Eloquent Promoter possessing excellent communication, interpersonal and presentation abilities. Arranges demonstration areas, thoroughly explains products and offers samples to persuade customers to purchase products. Committed to driving sales to meet goals. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.As a dedicated and customer-focused professional, I am committed to delivering exceptional service and promoting a world-class customer experience.

Overview

8
8
years of professional experience

Work History

Sales Associate

Freedom of movement
01.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Willingness to take on added responsibilities to meet team goals.As a dedicated and customer-focused professional, I am committed to delivering exceptional service and promoting a world-class customer experience.In this role, I will prioritize maintaining outstanding store standards and visual merchandising, ensuring a welcoming and engaging environment for customers. My responsibilities will include,-Ensuring timely replenishment of stock to meet customer demand and minimize stockouts-Driving sales through effective product promotion and customer engagement- Providing personalized service by ascertaining customers' needs and wants, and offering tailored solutions- Managing point-of-sale processes with accuracy and efficiency- Staying up-to-date with product information to provide informed recommendations and address customer inquiries- Adhering to company guidelines and procedures to maintain consistency and excellenceThrough my strong work ethic, attention to detail, and passion for customer service, I am confident in my ability to make a positive impact and contribute to the success at Freedom of Movement.

Promoter

Millenium House
Durban
03.2017 - 12.2020
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Identified potential marketing opportunities to increase brand awareness.
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Scheduled appointments with potential customers for product installation.
  • Motivated team members to meet and exceed sales targets.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.
  • Maintained knowledge of current promotions and product features.
  • Increased sales by effectively communicating product benefits.

Education

Psychology

South African College of Applied Psychology
05.2025

Skills

  • Building Key Relationships
  • Raising Capital
  • Marketing Strategies
  • Public Speaking
  • Promotions and Marketing Strategies
  • Persuasion Techniques
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Exceptional customer service
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Client service
  • Conflict resolution
  • Sales expertise
  • Customer needs assessment
  • Sales strategies
  • Meeting deadlines
  • Upselling
  • Retail store operations
  • Adapt to diverse groups
  • Sales development
  • Building rapport
  • Merchandise display
  • Sales goals attainment
  • Brand promotion
  • Sales trends
  • Shipment processing
  • Building Key Relationships
  • Product demonstrations
  • Sales forecasting
  • Customer engagement
  • Task prioritization
  • Merchandising
  • Upselling and cross selling
  • Energetic self-starter
  • Calm demeanor
  • Reading comprehension skills
  • Excellent communication skills
  • Service oriented

Languages

isiZulu
Bilingual or Proficient (C2)
Xhosa
Upper intermediate (B2)
English
Bilingual or Proficient (C2)

Timeline

Sales Associate

Freedom of movement
01.2024 - Current

Promoter

Millenium House
03.2017 - 12.2020

Psychology

South African College of Applied Psychology

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Nompumelelo NxumaloSales associate