Nompumelelo Goodness Ngomane
Matsulu
Summary
An entry-level business administration job is sought by a flexible and responsible graduate. My prior experiences in retail and hospitality have equipped me with the skills necessary to function well in a professional setting, particularly under time constraints. I also possess an Advance Diploma in Business Administration and a National Diploma in Tourism Management. I am, in summary, dependable, diligent, meticulous, and keen to learn about. I have the ability to function well in both solo and group settings.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
SALES ASSISTANT
Lacoste - Riverside Mall
Mbombela
11.2021 - 03.2022
- Created stunning displays to capture customer attention and increase sales
- Encouraged customers to find accessories and other upsell items to complete ensembles
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Pressed and folded items upon arrival in store to increase visual appeal.
HOSPITALITY ASSISTANT (HOUSEKEEPING)
Coyotes Hotel and Conference Center
Mbombela
09.2019 - 08.2020
- Restocked room suppliers such as facial tissues for personal touch with every job
- Completed Laundry services with special attention to care instructions for hand-washing and dry cleaning
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
GENERAL WORKER
Gaby Construction (Pty) Ltd
Mbombela
01.2019 - 06.2019
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks
- Responded to emergencies and outages that required additional labor and assistance for repairs
- Installed and maintained overhead and underground electrical power lines and auxiliary equipment
- Performed maintenance and re-conducting work in varied weather conditions.
WORK INTEGRATED LEARNING (WIL)
Nelspruit Hotel and Conference Centre
Mbombela
02.2018 - 07.2018
- Offered appropriate reservation options based on expected attendees when coordinating events
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently
- Filed incident reports and handled inappropriate behavior to document problems and disturbances
- Increased customer service ratings significantly through personable service.
Education
Advanced Diploma Business Administration - undefined
Tshwane University of Technology - Mbombela Campus
National Diploma Tourism Management - undefined
Tshwane University of Technology - Mbombela Campus
National Senior Certificate Matric - undefined
Sibusisiwe High School - Matsulu, Mpumalanga
Skills
Problem-solving Skillsundefined
Certification
Travel Agency Operations, 10/12/2018, Planning itineraries and booking of accommodation and transport.
References
- Lacoste Riverside Mall, Mr. Bonginkosi Matukane - Store Manager - 013 757 0667/072 285 8484
- Gaby Construction, Mr. Mandla Dlamini - Site Manager - 013 101 3018/082 481 0265
- Coyotes Hotel and Conference Center, Mr. Sakkie Ngwato - Hotel Manager - 013 755 3333/082 936 4819
- Nelspruit Hotel and Conference Center - Work Integrated learning, Mr. Jacques Venter - Hotel Assistant Manager - 076 141 3086 (Hotel closed)
Timeline
SALES ASSISTANT
Lacoste - Riverside Mall
11.2021 - 03.2022
HOSPITALITY ASSISTANT (HOUSEKEEPING)
Coyotes Hotel and Conference Center
09.2019 - 08.2020
GENERAL WORKER
Gaby Construction (Pty) Ltd
01.2019 - 06.2019
WORK INTEGRATED LEARNING (WIL)
Nelspruit Hotel and Conference Centre
02.2018 - 07.2018
Advanced Diploma Business Administration - undefined
Tshwane University of Technology - Mbombela Campus
National Diploma Tourism Management - undefined
Tshwane University of Technology - Mbombela Campus
National Senior Certificate Matric - undefined
Sibusisiwe High School - Matsulu, Mpumalanga
Travel Agency Operations, 10/12/2018, Planning itineraries and booking of accommodation and transport.
Customer service, 08/07/2018, Kruger Lowveld Ehlanzeni Welcome Programme.
Galileo, 07/07/2017, Short Programme in ticketing reservations and bookings.
Domestic Fares and Ticketing Mundus, 06/02/2017, Ticketing reservations and booking for domestic travelers within specific country.
Quick Software, 04/07/2017, Quick Travel Invoicing Level 1.
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