Nompumelelo Mothopeng
Safety Officer
Vosloorus, Ext 5
Summary
Hardworking and reliable individual, focused on going above and beyond to support team and serve customers. Trained in management and offering top-notch leadership abilities. Motivated to continue to learn and grow as within the company.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Safety Officer Supervisor (EPEP)
City of Ekurhuleni
01.2022 - Current
- Inspected facilities to verify compliance with health and safety regulations
- Developing, implementing and improving the health and safety plans, programs and procedures in the workplace
- Ensuring compliance with the relevant health and safety legislation
- Identifying OHS-related training needs in the workplace
- Conducting safety inspection and risk assessments.
Call Centre Administrator
LJI International
06.2018 - 12.2019
- Logged and managed inbound calls
- Provided personalized customer service by responding to inquiries, manage complains and troubleshoot significant customer service problems
- Dispatching technicians to appropriate allocations and closing all resolved calls
- Making follow ups on unresolved issues/calls
Disaster Management Experiential Student
City of Ekurhuleni
08.2015 - 07.2017
- Implemented disaster risk assessments, processes and risk reduction initiatives
- Took on integrated institutional disaster management arrangements and attending to operational requirements and procedures during disasters
- Participated in education and training, public awareness and support research initiatives
- Assess, mitigate and executed disaster risks reduction initiatives
- Collecting, analyzing and communicating of disaster information and data to relevant line manager and/or stakeholders
Store Manager
Beaver Canoe
02.2011 - 02.2015
- Set performance expectation from employees and implemented improvement plans to reach targets
- Delegated assignments to meet coverage needs and maintain store standards
- Promoted team-orientated culture with common sales, service and productivity goals
- Directed and maintained store merchandising standards to present organized and engaging store experience
Education
Diploma in Management - Disaster Risk Management
Southern Business School
01.2015 - 09.2017
NQF L5 - Generic Management
MSC Training Solutions
01.2015 - 11.2017
Certificate - Office Administration
Quest Computer Skills Centre
01.2015 - 01.2015
Skills
Leadership
References
- Mr. Vusi Dalton Mdaka, City of Ekurhuleni, EPEP Coordinator (Supervisor), Dalton.mdaka@gov.za, 011 999 0504, 083 338 2458
- Mrs. Prioroty Gombami, LJI International, Call Center Supervisor, priority@lji.co.za, 011 326 1450, 076 884 8664
Timeline
Safety Officer Supervisor (EPEP)
City of Ekurhuleni
01.2022 - Current
Call Centre Administrator
LJI International
06.2018 - 12.2019
Disaster Management Experiential Student
City of Ekurhuleni
08.2015 - 07.2017
Diploma in Management - Disaster Risk Management
Southern Business School
01.2015 - 09.2017
NQF L5 - Generic Management
MSC Training Solutions
01.2015 - 11.2017
Certificate - Office Administration
Quest Computer Skills Centre
01.2015 - 01.2015
Store Manager
Beaver Canoe
02.2011 - 02.2015