Nompumelelo Manana

Work History

The Unlimited

04.2025 - Current

Delivered exceptional customer service, driving client satisfaction and repeat business.
Developed strong relationships with clients, fostering trust and loyalty.
Maintained precise records of transactions, communications, and contracts.
Secured advantageous deals and contracts to benefit clients.
Negotiated optimal terms for contracts using proficient persuasion techniques.
Utilized advanced negotiation skills to finalize deals efficiently.
Adapted sales strategies to align with evolving market conditions and client needs.
Prepared and presented compelling sales pitches to attract new business.

Uconnect Mobile

Hillcrest

11.2019 - 03.2025

This was for me a highly customer-focused role requiring strong communication, problem-solving, and multitasking skills, combined with administrative expertise to ensure smooth business operations.
Managed high-volume customer inquiries via phone, email, and live chat, ensuring timely and professional responses.
Handled administrative tasks such as data entry, maintaining customer records, and processing documentation.
Coordinated between departments to resolve customer issues efficiently, improving satisfaction ratings.
Assisted in scheduling appointments, managing calendars, and organizing meetings for senior management in the absence of the senior managers' PA.
Processed orders, invoices, and payments while ensuring accurate record-keeping and compliance with company policies.
Trained and mentored new team members on company procedures, CRM systems, and customer service best practices.
Streamlined administrative workflows, improving efficiency and reducing processing time.

WNS Telkom

Telkom

10.2015 - 09.2018

A results-driven role focused on customer retention, resolving service concerns, and offering tailored solutions to maintain customer loyalty.
Engaged with customers to understand concerns, negotiate solutions, and retain their business.
Managed high-volume inbound and outbound calls, addressing service cancellations and offering personalized retention packages.
Utilized active listening and persuasive communication to resolve customer issues and exceed retention targets.
Processed contract renewals, plan upgrades, and service adjustments while maintaining accuracy in customer records.
Collaborated with internal teams (billing, technical support, and sales) to ensure seamless service and issue resolution.
Consistently met and exceeded retention KPIs, improving customer satisfaction and reducing churn rates.
Provided detailed product and service explanations, highlighting benefits to customers to encourage continued service.
Documented customer interactions and feedback to contribute to service improvements and business insights.

Cell C

02.2014 - 04.2015

Edcon

09.2013 - 01.2014