Word
Nompumelelo Hlongwane
Shift Supervisor
Strawberry Crescent Protea Glen Ext29
Summary
I was a hospitality management student at the International Hotel School, even though I could not complete the course I did however gain experience on many different aspects as it was an all rounder career/course on fields such as being a chef, floor management, administrative management, finance/cash handling, logistics, customer interaction and satisfaction and having to deal with suppliers.
Overview
9
9
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Shift Supervisor
MLP Foods/PH Foods
Lenasia Signet Terrace
05.2019 - Current
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Documented daily production and materials usage in Software to track data.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Learned and adapted quickly to new technology and software applications.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
Team Leader
MLP Foods/PH Foods
Lenasia Signet Terrace
09.2018 - 04.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Promoted high standerds through personal example to help each member understand expected behaviours and standards.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
Chef
African Pride Hotel
1 Melrose Square, Birnam
02.2016 - 05.2016
- Assisted with menu development and planning.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Modified recipes to accommodate dietary restrictions and allergies.
Casual Assistant
That A Eco Hotel
Klipriviersberg Nature Reserve 46 Impala Road
07.2015 - 10.2015
- Monitored and ordered supplies and materials to keep office well stocked.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Greeted guests in with friendliness and professionalism.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Passionate about learning and committed to continual improvement.
Education
Matric - Hospitality
John Orr Engineering School of Specialisation
Empire Street & Owl St, MilparkHospitality Administration And Management
International Hotel School
4 Kikuyu Rd, SunninghillSkills
Inventory Control
Software
Excel
PowerPoint
5 Years experience on Micros system
2 Years experience on GAAP point of sale
Certification
National Senior Certificate
Contact number
073 009 7444
Timeline
Shift Supervisor
MLP Foods/PH Foods
05.2019 - Current
Leading a shift
05-2019
Team Leader
MLP Foods/PH Foods
09.2018 - 04.2019
Chef
African Pride Hotel
02.2016 - 05.2016
Casual Assistant
That A Eco Hotel
07.2015 - 10.2015
National Senior Certificate
01-2014
Matric - Hospitality
John Orr Engineering School of Specialisation
Hospitality Administration And Management
International Hotel School
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