Nompumelelo Hans
Mogale City
Summary
Summary of CV - 7 years in the Finance Field, mostly spent working for Standard Bank of South Africa - Focused mainly on Telling, Enquiries and accounts analyzing and team leading, this accounted for the majority of my work experience - Managed tellers and enquiries staff - In-depth knowledge of banking and customer services - Experienced with taking full responsibility for projects and working totally autonomously. In previous roles reported directly to the branch manager - Delivered full projects with limited supervision - Great crisis management - Youth engagement and Stakeholder relation.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
25
25
years of post-secondary education
9
9
Certifications
Work History
Office Manager
FB Trading Enterprise
Mogale City
01.2015 - Current
- Day to day office management
- Planning and arranging monthly meetings with the municipalities
- All general administrative activities in line with the position
- PA to the CEO and Engineers
- Tender evaluations
- Liaison officer between the office and different municipalities and contractors, Direct and control the work and resources of the company
- Prepare a corporate plan and annual business plan and monitor progress against these plans to ensure that the company attains its objectives as cost-effectively and efficiently as possible
- Provide strategic advice and guidance to the employees, to keep them aware of developments within the company
- Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services
- Develop and maintain research and development programmes to ensure that the company remains at the forefront in the industry, applies the most cost-effective methods and approaches, provides leading-edge products and services and retains its competitive edge
- Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community
- Represent the company in negotiations with customers, suppliers, government departments and other key contacts to secure for it the most effective contract terms
- Develop and maintain Total Quality Management systems throughout the company to ensure that the best possible products and services are provided to customers
- Develop and direct the implementation of policies and procedures to ensure that the company complies with all health and safety and other statutory regulations.
Office Manager
Pro-Plan
01.2011 - 03.2014
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Bulk Teller/Accounts Analyst/Team Leader Tellers
Standard Bank of South Africa
Mogale City
10.2007 - 02.2011
- Bulk Withdrawals
- Bulk Deposits
- Cash and register balancing
- Enquiries
- Issuing of new and lost cards
- Solving of accounts queries
- Accounts management
- Accounts analysis
- Management of the tellers
Assistant Manager
Discom
01.2005 - 12.2006
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Team leader
Dicom, Clicks
01.2005 - 12.2006
- Teller
- Develop a strategy the team will use to reach its goal
- Provide any training that team members need
- Communicate clear instructions to team members
- Listen to team members' feedback
- Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
- Manage the flow of day-to-day operations
- Create reports to update the company on the team's progress
- Distribute reports to the appropriate personnel.
Education
BBA - Marketing
IMM Graduate School
Milpark 01.2020 - 11.2024
High School Diploma -
IMM Graduate School
Milpark,Sotuh Africa 01.2021 - 12.2021
High School Diploma -
UNISA
Pretoria, South Africa 01.2006 - 11.2023
High School Diploma -
WESTCOL
Mogale City, South Africa 01.2023 - 12.2023
Skills
Computer Literacyundefined
Certification
Marketing Degree – IMM Graduate School (20202024
Timeline
High School Diploma -
WESTCOL
01.2023 - 12.2023
High School Diploma -
IMM Graduate School
01.2021 - 12.2021
BBA - Marketing
IMM Graduate School
01.2020 - 11.2024
Office Manager
FB Trading Enterprise
01.2015 - Current
Office Manager
Pro-Plan
01.2011 - 03.2014
Bulk Teller/Accounts Analyst/Team Leader Tellers
Standard Bank of South Africa
10.2007 - 02.2011
High School Diploma -
UNISA
01.2006 - 11.2023
Assistant Manager
Discom
01.2005 - 12.2006
Team leader
Dicom, Clicks
01.2005 - 12.2006
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