Nompumelelo Dube

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Managed approximately 90 calls daily on average.

• Assist with Temp and personal Loan general

enquires

• Temp Loan activations and payments

• Drafting and Issuing settlement and paid-up letters

• Escalations for ITC updates

• Meeting monthly targets

• Personal loans activations

• Checking client’s affordability

• Stop and reverse debit orders

• Credit card limit increase

• Upgrade clients’ accounts

• Order new cards for clients

• Opening funeral cover for clients

• Adding recipients and making payments

• Activating cards for international usage

• Revolving loan queries

• Overdraft queries

• Delivered prompt service to prioritize customer needs.
• Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
• Manage approximately 90 calls daily.