Nompumelelo Dhlamini

• Supported KYC processes for prospective and existing customers.
• Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
• Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
• Adjusted end-to-end KYC process needs to align with workforce capabilities.
• Verification of Customers Identity Documents & Passport ,Banking Details,CIPC Registration,Shareholding/ Directors
• Prepare Enhance Due Diligence (EDD) and Customer Due Diligence (CDD) Reports where required.
• Deal with matters arising from CDD and EDD
• PEP,Sanctions, Watchlist Investigation

- Actioning incoming and electronic communications, queries for FICA & KYC remediation as per agreed
standard operating procedures to ensure customer needs and business objectives are met

- Remediate outdated or incomplete client records by obtaining necessary documentation and information.
- Contributing to a culture of service excellence that builds positive relationships and provides
opportunity for feedback and exceptional service Demonstrating teamwork as a valued team
player through training and assisting fellow teams on CIF, SMAPP, ECASA, AMBER, SYBRIN
and SALESFORCE Assessing own
- Assessing own performance through seeking timely and clear feedback and request training
where appropriate. Contribute to innovation by finding faster and more accurate ways of working
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- Work closely with the compliance team to update and verify client due diligence (CDD) information.
- KYC Remediation for Business and Individuals accounts

• KYC Fulfillment for High Risk Clients, Premier Clients, Private Wealth Clients, RMB Clients, Business and Commercial Clients
• Contacting and sending Communication to clients who are NON Compliance due to FICA and Common Reporting Standard
• Fulfillment of Answering calls, Receive and reply emails with client queries on Frozen accounts
• Responsible for identifying fraudulent KYC documents and escalating for further investigation
• Validation, indexing, and uploading of KYC Documents on client's profile
• Confirming Client Home affairs status(Fraud and deceased status)
• Updating and maintaining customer account profile as per documents received and request made by client
• Maintain data on account profile
• Checking documents errors and fix
• Checking that all documents received compliant to the BANK Fica requirement
• Document internal Audit and Quality Assurance
• Evaluate adequacy f quality assurance standard
• Perform Customer Service Handling Inbound and OUtbound calls form Clients, Branch and Bankers
• Sending Communication Emails and SMS to unreachable clients
• Activating Clients account by unfreezing once is FICA Compliant
• Freeze all Non Compliant accounts
• Deliver exceptional service that exceeds customers expectation
• Assist Clients with Debit order Reversals via Inbound Calls, Emil an Secured Chat
• Analysis of Fraud related data which results in losses that occurs within FNB with a view to prevent future losses

• Handling day to day client queries for Funeral Policies
• Deliver process improvement on how to make claim and policies alterations
• Ensuring that quality service is delivered to clients within required turnaround time
• Call back all Cancellations receive via email and telephonically - Client Retentions
• Dealing with clients' complaints
• Build and maintain relationship with internal customers to enhance the business continuity
• Process refund to the clients and business units
• Send all requested document to the clients via email, post as requested

• Handling day to day client queries for life policies
• Ensuring that quality service are delivered to clients within required turnaround time
• Manage calls, emails and correspondence queries of existing policy holder clients of Absa Life
• Build and maintain relationship both with internal and external customers
• Send all requested document to the clients via email, post as requested
• Cancel policies or reinstate policies as requested on the system called AWD
• Process refund to the clients and business units
• Capture new policies for ABSA Life on the system called Exergy
• Change Inception Date as requested by clients or by product owner

• Receiving incoming calls from Clients or Branch Consultants to redeem Absa Rewards
• Assist with investigating queries from Clients with regards to debit orders as well as Clients not earning rewards
• Assist Clients with redeeming rewards
• Investigating and escalating queries
• Online Registration
• Inbound and outbound Telephone Skill

• Offer Clients Car and House hold insurance

• Manage existing clients and grow portfolio through making contact and generating leads
• Maximise cross sell opportunities and strengthen client relationships New Products and Value added products
• Confer with potential clients regarding product needs and advise clients on types of products to purchase
• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships
• Achievement of net profit growth for business
• Deliver exceptional service that exceeds customers' expectations through proactive innovative and appropriate solutions
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets
• Provision of an efficient administration service through careful and tactical planning reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all qualified leads into the sales pipeline and maintain on a daily basis
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines
• Assist client with Vehicle finance and queries

• Identifying over indebted clients
• Presenting the product in a professional manner
• Willing to build long term relationship with the client
• Assisting clients with financial planning and budgeting
• Face to face interaction to identify client's needs
• Checking and scoring credit profile and affordability
• Ensure that client's info is well documented for administration purposes
• Respond to client's queries and provide excellent customer service
• Making quality sales and keep record of my sales
• Sending agreement and terms & conditions for client to sign
• Conduct follow up meetings to access their financial positions

• Selling Cheque, Credit card and Speed point
• Capturing and Updating Client information
• Upgrading of clients existing account
• Client Retention
• Meeting Clients needs and resolving clients complains
• Sending Agreements and Terms & Conditions
• Dealing with Client any queries and provides excellent customer service
• Achieving and exceeding benchmarks
• Supporting and motivating the team, Responsible for own growth and development

• Selling Long term Insurance to Existing Bank Clients

• Administration Duties