Nompumelelo Buthelezi
Travel Expert| Customer Service Enthusiast
Durban
Summary
I’m a Customer Service enthusiast with over 10 years experience in Banking, Insurance, Sales, Administration and more recent, Travel. I’m eager to exercise the knowledge obtained from my experience to gain more technical skills in a challenging work environment while contributing to meet deadlines and produce deliverables. I enjoy working with and being part of a successful and productive team. I aim to make meaningful contributions to the organizations success when given an opportunity. Experienced with coordinating travel itineraries and managing bookings. Utilizes in-depth knowledge of travel destinations and industry trends to provide exceptional service. Track record of maintaining excellent client relationships and ensuring seamless travel experiences.
Overview
18
18
years of professional experience
Work History
Travel Consultant
Flight Centre
05.2024 - 09.2025
- Build and maintain strong relationships with customers to ensure repeat business and referrals
- Design and sell customized travel itineraries to meet individual travel preferences
- Provide expert advice on travel destinations
- Maximize sales opportunities
- Have excellent communication and interpersonal skills
- Displaying Exceptional customer care with courteous attitude
- Having positive attitude, motivated mind set and be calm under pressure
- Being highly motivated with a desire to succeed
- Manage inbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Processing refunds
- Working on multiple Reservations Systems such as Amadeus, Helio, Thomalex, TPC
- CRM System
- Offering / Selling Travel Insurance
- Back office admin
Financial Consultant
Old Mutual Finance
03.2016 - 12.2021
- Establish new business through marketing
- Meet and exceed monthly sales targets Branch operations and service delivery
- Facilitate intra branch referrals by collaborating with other business units
- Customer service and satisfaction
- Resolve customer complaints and queries
- Excellent face-to-face and telephonic service to customers
- Accepting and Living company values
- Educate clients on responsible use of credit and effective money management
- Implement/ recommend changes in products
- Ability to withstand pressure
- Meet collection and arrears targets
- Knowledge of Old Mutual System ie. BIZAGI, CRAFT, INTRANET, MS Office
Customer Service Consultant
Old Mutual
02.2015 - 08.2015
- Provide telephonic and face-to-face service to customers Adhere to business process and compliance rules
- Back office capturing
- Excellent customer service
- Inform client of requirements and procedure
- Maintain relationship with existing clients
- Collaborating with other team members
- Reception relief
- Individually accountable for managing own time
- Multi skilled across product and process relevant to the business
- Deal with customer queries and complaints
- Knowledge of Old Mutual systems ie. COMPASS, VANTAGE, EMS, BIZAGI, INTRANET, CRAFT, OMUNET, MS Office
Customer Service/Sales Consultant
Capitec
04.2010 - 11.2014
- Gather and process client information for loan approval
- Provide excellent client service
- Knowledge and competency to sell Capitec products
- Conduct cash deposit / enquiry transactions
- Following instructions and processes
- Perform credit evaluation
- General office admin
- Debt / arrears collection
- Assist clients on ATM
- Control and observe queue in banking hall
Customer Service Consultant
Ithala Bank
11.2008 - 12.2009
- Observing and controlling the flow of queue in the banking hall
- Assisting clients on the ATM
- Provide clients with product knowledge and general banking education
- Handle and resolve client queries in a friendly / professional manner
- Maintain high knowledge of Ithala products and services
- Attend to and resolve client queries within set time frames
- Adhere to relevant compliance and regulatory requirements
- Build and maintain relationships with clients
- Trainee cashier
- Excellent Customer Service
- Office admin
- MS Office
Receptionist
Sivest Sa
10.2007 - 02.2008
- Greeting and welcoming guests
- Sorting and distributing post
- Providing guests with a positive first impression of the organization
- Ordering stationary
- Switchboard- answering and forwarding phone calls
- Front line liaison person
- Make comfortable environment for guests
- Invoicing and waybills (courier)
Education
High School Diploma -
Ridge Park College
Durban, South Africa12.2006
FICA Certificate - undefined
Ithala Development Corporation Limited
NCA Certificate - undefined
Ithala Development Corporation Limited
Consultant Skills Programme - undefined
Capitec Bank
Financial Consultant Training - undefined
Old Mutual Finance
Skills
Customer Service
References
- Philani, Mshololo, Branch Manager, 031 319 0924, 0722383638, Old Mutual Finance
- Tevya, Kain, Team Leader, 031 922 1600, 082 826 4530, Flight Centre
Timeline
Travel Consultant
Flight Centre
05.2024 - 09.2025
Financial Consultant
Old Mutual Finance
03.2016 - 12.2021
Customer Service Consultant
Old Mutual
02.2015 - 08.2015
Customer Service/Sales Consultant
Capitec
04.2010 - 11.2014
Customer Service Consultant
Ithala Bank
11.2008 - 12.2009
Receptionist
Sivest Sa
10.2007 - 02.2008
FICA Certificate - undefined
Ithala Development Corporation Limited
NCA Certificate - undefined
Ithala Development Corporation Limited
Consultant Skills Programme - undefined
Capitec Bank
Financial Consultant Training - undefined
Old Mutual Finance
High School Diploma -
Ridge Park College