Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Nompilonhle Shantel Mabena

Ackerville

Summary

Dynamic and detail-oriented professional with extensive experience at Emalahleni Local Municipality, excelling in performance reporting and administrative support. Proven ability to enhance organizational efficiency through innovative solutions and exceptional communication skills. Adept at managing confidential records and fostering strong relationships with stakeholders to achieve municipal objectives.

Overview

9
9
years of professional experience

Work History

Records Clerk

Emalahleni Local Municipality
Emalahleni
02.2024 - Current
  • Act as liaison between other units, departments, agencies and undertake the responsibility of confidential material.
  • Ability to work under pressure, accept responsibility for work performed.
  • Filing and organizing documents according to the Records file plan and through electronic and manual Archieving.
  • Preparation (printing) of Agendas.
  • Receive, open and categorize all incoming mail.
  • REFERENCE: MS BN MNISI (SUPERVISOR): 0826892965 / 013 6900457

EPWP: Performance Officer Assistant

Emalahleni Local Municipality
Emalahleni
03.2023 - 01.2024
  • Prepare quarterly performance monitoring reports for municipalities.
  • Review quarterly performance of municipality and employees.
  • Adjusting performance agreement templates.
  • Filing and organizing performance reports.
  • Monitoring agencies to reach municipal objectives and targets.
  • Performance review and verification.
  • Compile performance reports.
  • Compile performance scorecards.
  • Preparations of Directors assessments for overall organization performance.
  • Prepare minutes.
  • Making calls to agencies and receiving calls from agencies.
  • REFERENCE: MS MBALI MAVIMBELA (MANAGER): 0136906470 / 0818619982

Flexi Sales Consultant

Truworths: Identity
09.2018 - 02.2021
  • Assisting customers.
  • Capturing new accounts and customer details.
  • Filing morning work.
  • Capture daily store performance.
  • Assist with banking.
  • Month end archive and filing.
  • Answering of calls and follow up on customer requests.
  • Scanning customer documents to head office.
  • Assist with marking of recruitment tests.
  • REFERENCE: MS NOMZAMO ZWANE (SUPERVISOR): 0811710294

Volunteer

Carewest Foundation
01.2016 - 12.2019
  • Assist with organization events.
  • Finding and making calls to sponsors.
  • Typing.
  • Comply agenda and minutes for meetings.
  • REFERENCE: Steven Luvuno (Founder): 0608579934

Education

BA HONOURS - PUBLIC MANAGEMENT IN GOVERNANCE

University of Johannesburg
Gauteng
01.2023

BA - PUBLIC MANAGEMENT AND GOVERNANCE

University of Johannesburg
Gauteng
01.2022

ADVANCED CERTIFICATE - PUBLIC MANAGEMENT AND GOVERNANCE

University of Johannesburg
Gauteng
01.2020

HIGHER CERTIFICATE - PUBLIC MANAGEMENT AND GOVERNANCE

University of Johannesburg
Gauteng
01.2019

HIGHER CERTIFICATE - EVENTS MANAGEMENT

IIE Varsity College
Pretoria, Gauteng
01.2016

NATIONAL SENIOR CERTIFICATE - GRADE 12

Hoerskool Patriot
Emalahleni
01.2015

Skills

  • Administrative skills
  • Organisational skills
  • Performance and evaluation
  • Innovative and ambitious mindset
  • Microsoft proficient: Word, PowerPoint, Outlook and Excel
  • Batho Pele principles
  • Professionalism
  • Report writing and presentation skills
  • Excellent writing and communication skills
  • Telephone Etiquettes
  • Customer care skills
  • Knowledge of Public Sector legislation
  • Deadline driven and solution oriented
  • Organised and Time management skills
  • Independent and good team player
  • Filing and organizing performance reports
  • Monitoring agencies to reach municipal objectives and targets
  • Performance review and verification
  • Compile performance reports
  • Compile performance scorecards
  • Preparations of Directors assessments for overall organization performance
  • Prepare minutes
  • Making calls to agencies and receiving calls from agencies
  • Record keeping
  • Filing systems
  • Performance reporting
  • Administrative support
  • Customer service
  • Confidentiality practices
  • Phone answering
  • Records management
  • Organizational skills
  • Attention to detail
  • Time management
  • Document scanning
  • Report generation
  • Computer operations
  • Filing systems expertise
  • Filing system organization
  • Information retrieval
  • Electronic archiving
  • Exceptional verbal/written communication
  • Goods storage and tracking
  • Typing speed
  • Analytical
  • Decision-making
  • Document classification
  • Multitasking Abilities
  • Filing Systems Proficiency
  • Documentation and recordkeeping
  • Detail orientation
  • Reliability
  • Interpersonal communication
  • Problem-solving abilities
  • Adaptability and flexibility
  • Proactive Self-starter
  • Verbal and written communication
  • Computer literacy
  • Document management

Personal Information

  • ID Number: 9702160210086
  • Date of Birth: 02/16/97
  • Gender: Female
  • Nationality: South African

References

References available upon request.

Timeline

Records Clerk

Emalahleni Local Municipality
02.2024 - Current

EPWP: Performance Officer Assistant

Emalahleni Local Municipality
03.2023 - 01.2024

Flexi Sales Consultant

Truworths: Identity
09.2018 - 02.2021

Volunteer

Carewest Foundation
01.2016 - 12.2019

BA HONOURS - PUBLIC MANAGEMENT IN GOVERNANCE

University of Johannesburg

BA - PUBLIC MANAGEMENT AND GOVERNANCE

University of Johannesburg

ADVANCED CERTIFICATE - PUBLIC MANAGEMENT AND GOVERNANCE

University of Johannesburg

HIGHER CERTIFICATE - PUBLIC MANAGEMENT AND GOVERNANCE

University of Johannesburg

HIGHER CERTIFICATE - EVENTS MANAGEMENT

IIE Varsity College

NATIONAL SENIOR CERTIFICATE - GRADE 12

Hoerskool Patriot

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