Nompilo Nyawose
Customer Service Advisor.
19 Preston Road Mount Vernon.,Durban
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Roadside Assistance Agent
Nutun CX
04.2025 - Current
- Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
- Increased member retention through exceptional customer service during stressful situations.
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary. Handling 60+ incoming calls.
Customer Service Advisor
Outworx
10.2024 - 12.2024
- Handled 50+ emails a day.
- Assisting cx via email, phone and chat.
- Tracking and replacing orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer requests for products, services(Billing), and company information.
Technical/Customer Support Advisor
CCI
09.2023 - 09.2024
- Assist customers with technical issues via phone, email and chat handling 50+ calls.
- Assist with billing queries.
- Troubleshoot any queries regarding software and hardware issues.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- To enhance self-service options for customers, created easy-to-follow guides addressing common technical inquiries.
Technical Support Agent
CCI
11.2020 - 02.2021
- Troubled for customers with their broadband inquiries.
- Managed 30-50 calls.
- Assisted with any escalations as well.
- Keep records of customer interactions.
- Company policies and procedures are followed.
Food Service Assistant
Suncoast Casino
03.2019 - 08.2019
- Prepare finger foods for canteen serving over 100+ per shift.
- Ensuring workspace is clean after shift.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Commis Pastry Chef
Zimbali Resort
06.2018 - 11.2018
- Served a la carte desserts.
- Also prepared banquet dishes.
- Served about 100-200 guests for buffets.
- Consistently met high volume demands during peak service hours by effectively prioritizing tasks and working closely with team members.
- Ensured smooth kitchen operations by maintaining clean work stations and properly organizing tools and equipment.
- Upheld a positive attitude within the workplace, fostering a supportive environment conducive to continuous learning and growth for all team members.
Education
Diploma - Culinary Arts
The International Hotel School
Durban 01.2016
High School - Matric
Queensburgh Girls’ High School
Durban 01.2015
Skills
Communication skills
Critical thinking
Computer skills
Problem solving
Active listening
Reliability and punctuality
References
- Jenelle, Pather, "CCI", 0742063393
- Siyabonga, Mzobe, "Outworx", 072 332 7059
- Amanda, Mthethwa, "Zimbali", 27761850140
Timeline
Roadside Assistance Agent
Nutun CX
04.2025 - Current
Customer Service Advisor
Outworx
10.2024 - 12.2024
Technical/Customer Support Advisor
CCI
09.2023 - 09.2024
Technical Support Agent
CCI
11.2020 - 02.2021
Food Service Assistant
Suncoast Casino
03.2019 - 08.2019
Commis Pastry Chef
Zimbali Resort
06.2018 - 11.2018
Diploma - Culinary Arts
The International Hotel School
High School - Matric
Queensburgh Girls’ High School