Nompilo Chantel Zungu
Gingindlovu,KZN
Summary
I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours. I have a go-getter attitude towards my life and I strive for perfection in all that I do. Currently, I've got over 10 years work experience in Administration within the Education & Training, Engineering, Logistics, Shipping and Finance sector. I have acquired a NC in Business Administration in 2010 from Dionysus Skills Development Initiative. I'm computer literate having worked with Ms. Office 2003 up to 2010 using Word, Excel, Publisher, Outlook, Access and Internet Explorer. I can speak, read and write IsiZulu and English fluently.
Overview
16
16
years of professional experience
Work History
Rental Agent
Hambanathi Vehicle Hire
06.2024 - Current
- Customer service and Front desk duties
- Daily maintenance and preparation of vehicle Feet plan
- Solving and reporting customer queries timeously
- Maintaining and processing tracking report requests for customer and internation management team
- Processing rentals from engagement to off hire stages
- Receipting client payment and processing refunds on Omnix and on Speed point
- Promoting available fleet and upselling to current clients
- Clearly explaining the waivers available on vehicle rental terms to client and upselling optional extras
- Processing daily trips for vehicles to be collected and delivered to customers
- Maintaining internal fuel orders for customers and for internal team
- Overall maintenance of work flow in front desk area
- Maintaining administrative functions for available short term and long term customers
- Processing monthly invoices and billing processes for rental agreements in place
- Maintaining accurate capturing and recording of current rental agreement
Assistant Operations Manager
STOR-AGE (Pty) Ltd
05.2023 - Current
- Renting self-storage units and sell miscellaneous packing supplies available in stock
- Support and work with the marketing strategies and initiatives.
- Assist With Financial and Administration Related Aspects Of Specified Site
- Assisting with preparation and submission of specified daily, weekly and monthly reports to the as per the required deadlines.
- Monitoring and following-up on all outstanding accounts, and managing operating costs.
- Processing invoices and managing all relevant filing systems.
- Tracking and updating SiteLink with relevant data daily as required
- Processing of monthly debit orders and updating of payments on Self Storage Operations Software;
- Customer liaisons regarding payment related issues and queries.
- Facilities standard maintenance and monitoring on a daily basis
- Ensuring state of repair of all Stor-Age facilities [including the office and retail area], grounds and equipment is maintained; report relevant maintenance issues to the Operations Manager.
- Preparing daily job card for, and managing the activity of the Facility Assistant.
- Ensuring that all walk-in's and telephonic enquires are professionally dealt with.
- Pro-actively handling customer complaints and upholding high quality customer services standards
- Management of daily, monthly and yearly targets and proactively sharing ideas to grow standards
Trailer Rental & Sales Consultant
TRAILARENT (Pty) Ltd - Alberton Branch
02.2022 - 04.2023
- Contribute to meeting all sales goals and expectations
- Assisting in managing operational aspects
- Leading in customer service implementation and going extra mail to give best customer experience
- Maintenance of internal stock for repairs, operations and administration duties
- Day to day invoicing of customer rentals
- Ensuring on time delivery of trailers daily and following up on late returns
- Managing accounts receivable, collecting funds from customers and follow up on late payments
- Trailer recoveries as and when required from customer site to branch
- Delivery of bakkies to service centres and pickups as and when required to branch site
- Promoting and administering marketing strategy for increased sales returns
- Compiling screening checks for new customers prior rental to avoid theft
- Ensuring workflow for yard employees is efficient and overseeing the trailer repair processes
Trailer Rental & Sales Consultant
TRAILARENT (Pty) Ltd - Durban Branch
10.2018 - 02.2022
- Attending to clients at front desk - Face to face customer service
- Maintaining and booking of trailer rentals on a daily basis
- Daily invoicing of customer for trailer rental and sales(sales, quotes, orders)
- Following up and collecting funds for accounts receivable
- Checking daily DSR and balancing sales on a daily basis
- Dealing with client problems -Internal and external customers)
- Administration duties - maintenance of paperwork and electronical filing systems
- In-house marketing - Limited knowledge
- Attending to customers on the phone, email and face to face on daily basis
- Successfully working in teamwork driven environment - playing my part in the team
- Dealing with customer queries
- Administration duties - maintenance of paperwork hard copies and electronically
Sales Coordinator
FASTENAL SOUTH AFRICA
01.2017 - 10.2018
- Day-to-day warehouse activities in the branch operations
- Supervision of the inbound and outbound traffic
- Cycle counts & maintaining optimum stock levels
- Supply chain maintenance
- Physically servicing a Vendor Managed Inventory program onsite
- Overseeing overall distribution process of products
- Processing customer requests
- Overall accounts receivable and payable processing
Administrator: Finance
ADONAI SHIPPING
08.2014 - 12.2016
- Monthly processing of allocated cashbooks
- Processing monthly Bank reconciliation of all entries as per Bank statement
- Monthly processing and recon of petty cash account
- Credit Control and reconciliation of debtors and creditors
- Capture manual invoices as required according to paperwork received
- Issuing of credit notes as instructed and re-invoicing where applicable
- Filing, Archiving of Financial records and admin records
- Switchboard duties and Customer services (Internal and external)
- Processing Backups of captured invoices from Pastel
- Tracking shipment on various Export vessels
- Daily arranging couriering documents for Export shipments
General Administrator (temporary position through Bluff Personnel)
TANKER SERVICES
06.2014 - 07.2014
- Copying and splitting trip sheets for filling purposes
- Preparing and sending invoices for filing
- Capturing of trip sheets details on internal IMS
- Switchboard duties
- Proofing client invoices before distribution
Training Coordinator
BEARING MAN GROUP
11.2013 - 05.2014
- Liaising with Internal and External Customers
- Maintain training database of learning programmes available on intranet
- Capturing and process training events on internal IMS
- Registering and verifying of training provider for internal skills development purposes
- Analysing and report on training events
- Solving various training queries from internal & external customers
- Filing & Retrieving Administration documents
- Running reports and follow up on outstanding training invoice payments
- Setting up and controlling training venue
- Collecting and uploading data for BEE verification
- Switchboard duties
Quality Assurance Administrator
DIONYSUS SDI (Pty) Ltd
04.2010 - 10.2013
- Creditors & Debtors filling
- Uploading learner achievement on SETA MIS database
- Switchboard duties
- Preparing for various SETA External moderation & Verification visits
- Administering SETA certification process for all learnerships piloted
- Plan for and Monitor SETA Site/Verification/Extension of Scope/Monitoring Visits
- Liaising with SETA representatives with regards to Quality Assurance
- Updating and preparing training quotations and proposals
- Management of provider (Dionysus) MIS system and SETA MIS submissions
- Review, proof and approve training material and Programme Management files prior training
- Problem solving for various ETQA related queries
- Overall Administration with regards to Quality Assurance
- Analysing and solving various Education & Training related queries
- Distributing certificates to all learners who exited and were competent
Education
National Senior Certificate - Grade 12
Grosvenor Girls High School
12.2009
Nation Certificate - Business Administration Services
Dionysus SDI (Pty)
12.2010
Conduct Outcomes bases Assessment - Assessor Training
Train You Can
12.2021
Skills
- Computer Literacy
- Access
- Internet Explorer
- Outlook
- Administration
- SETA Quality Assurance knowledge
- Switchboard experience
- Pastel Accounting Xpress
- POS
- Lestsyc
- VIP Skills database processing
- Customer service experience
- Policy and procedure implementation
- Accuracy with numbers from excel
- Cash handling
Personal Information
- ID Number: 9202041320089
- Passport Number: A05879951I
- Gender: Female
- Driving License: In place - Code 10 (C1)
- ID Type: Identity Number
- ID Number: 9202041320089
Skills Training Achievements
- Bearing Man Group - Academy of Excellence, ISO-9001, 2013-11-22, Introduction To Kerridge, 2013-11-22, Kerridge Level 1 & 2, 2013-11-22
- SEESA Skills Trailing College, Practical Workshop: Customer Service - Face to Face, 2019-02-20, Practical Workshop: Conflict Resolution in the Workplace, 2019-02-21, Basic Fire Fighting, 2019-03-22, Practical Workshop: Basic Spread sheets Training, 2019-04-11, Practical Workshop: Practical Report Writing, 2019-04-16, Personal Budgeting, 2019-05-31, First Aid Training Level 1, 2019-07-03, Personal Assistant, 2019-07-10, How To Sell Training, 2019-07-22, Occupational Health & Safety, 2019-09-03
Ethnicity
African - Black
Drivers License Status
In place - Code 10 (C1)
Timeline
Rental Agent
Hambanathi Vehicle Hire
06.2024 - Current
Assistant Operations Manager
STOR-AGE (Pty) Ltd
05.2023 - Current
Trailer Rental & Sales Consultant
TRAILARENT (Pty) Ltd - Alberton Branch
02.2022 - 04.2023
Trailer Rental & Sales Consultant
TRAILARENT (Pty) Ltd - Durban Branch
10.2018 - 02.2022
Sales Coordinator
FASTENAL SOUTH AFRICA
01.2017 - 10.2018
Administrator: Finance
ADONAI SHIPPING
08.2014 - 12.2016
General Administrator (temporary position through Bluff Personnel)
TANKER SERVICES
06.2014 - 07.2014
Training Coordinator
BEARING MAN GROUP
11.2013 - 05.2014
Quality Assurance Administrator
DIONYSUS SDI (Pty) Ltd
04.2010 - 10.2013
National Senior Certificate - Grade 12
Grosvenor Girls High School
Nation Certificate - Business Administration Services
Dionysus SDI (Pty)
Conduct Outcomes bases Assessment - Assessor Training
Train You Can