Nompi Mavuso
Soweto
Summary
I am an ambitious, goal driven person who is a hard working lady who loves challenges and willing to learn new things every day. I am able and willing to work under pressure to deliver and achieved set goals - Have the patience also a good team player as well as ability to build and maintain good working relationships .With over 2 years and 5months experience as a Call Centre Agent. I am focused on meeting customer needs building retention, satisfying operational goals and having the ability to meet targets, work under pressure also keeps cool when speaking with angry customers. In addition I am resourceful analytical and an excellent trouble-shooter.
I am also good in tackling problems head on / problem solver , Furthermore I believe that my skills can play a vital role in your organization, I, only if am given a chance to prove myself .As an Extension of my inclination to analyze everything ,I intend to analyze my actions
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Call Centre / Team Leader
Arena Holdings
01.2024 - Current
- Oversee and guide call center agents in their daily tasks
- Address issues and challenges that arise within the team
- Delegate tasks and responsibilities effectively.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Communicate professional and positive with Client , Co-Workers and Distributor
(Sams) on a daily basis
Accurately implement all new promotions
Resolving all queries in professional timeouts manner
Ensure to use correct pricelist at all times
Sound knowledge and basic understanding of content of all
Publications distributed by TMG, delivery , publishing days and publishing dates
Call Centre Agent
Arena Holdings
10.2020 - Current
- Communicate professional and positive with Client , Co-Workers and Distributor (Sams) on a daily basis
- Accurately implement all new promotions
- Resolving all queris in professionand timeouts manner
- Ensure to use correct pricelist at all times
- Sound knowledge and basic understanding of content of all Publications distributed by TMG, delivery , publishing days and publishing dates
Project Administrator / Debtors Clerk
Arena Holdings
10.2016 - 09.2020
- Capturing clients details / info on the system
- Follow up with clients regarding renewal of subscription
- Clearing Dunning on the system
- Sending invoices to Customers
- Handling and assisting clients with any queries
- Unlocking locked subscriptions
- Work on special projects
- Calling and emailing client regarding outstanding payments
Call Centre Agent
Times Media
08.2015 - 10.2016
- Communicate professional and positive with Client , Co-Workers and Distributor (Sams) on a daily basis
- Accurately implement all new promotions
- Resolving all queris in professionand timeouts manner
- Ensure to use correct pricelist at all times
- Sound knowledge and basic understanding of content of all Publications distributed by TMG, delivery , publishing days and publishing dates
Admin and Capturing Clerk
Times Media
06.2014 - 08.2015
- Compile Manco reports
- Assist Supervisor in achieving Team monthly target
- Compile hourly, daily and monthly report's
- Monitor and Compile Teams register
- Submit Team's monthly plan to the Supervisor
Contact Centre Learnership NQL4
Tisoblack Star Group
04.2013 - 05.2014
- NQL 4 Contact Centre Learnership
- Attending classroom theory training
- Selling Newspapers subscription in Outbound department
- Assisting the inbound Call Centre
- Submitting Formative and Summative assesment on a weekly basis
- Weekly Presentations
Telesales Consultant
Tisoblack Star Group
08.2008 - 03.2013
- Selling newspaper telepathically
- Renewing and upselling newspaper subsription
- Update sales on the dash board
- Complying weekly reports
Education
Grade 12 - Isizulu, English, Economics, Business Economics, Accounting, Mathematics
Senaoane Seconday School
Public Management - Business Entrepreneurship N4, Computer N4 and N5, Management Communication N4, Public Finance N5
South West Gauteng College
Skills
Computer
Communication
Listening
Multi tasking
Team management
Escalation handling
Timekeeping
Customer follow-up
Customer service
Problem-solving abilities
Greeting customers
Achievements And Awards
- NCA - National Credit Act
- Microsoft Excel 2010 - Certificate
- Microsoft Excel 2007 Basic - Certificate
Certification
NCA - National Credit Act Microsoft Excel 2010 -Certificate Microsoft Excel 2007 Basic - Certificate
Timeline
Call Centre / Team Leader
Arena Holdings
01.2024 - Current
Call Centre Agent
Arena Holdings
10.2020 - Current
Project Administrator / Debtors Clerk
Arena Holdings
10.2016 - 09.2020
Call Centre Agent
Times Media
08.2015 - 10.2016
Admin and Capturing Clerk
Times Media
06.2014 - 08.2015
Contact Centre Learnership NQL4
Tisoblack Star Group
04.2013 - 05.2014
Telesales Consultant
Tisoblack Star Group
08.2008 - 03.2013
Public Management - Business Entrepreneurship N4, Computer N4 and N5, Management Communication N4, Public Finance N5
South West Gauteng College
Grade 12 - Isizulu, English, Economics, Business Economics, Accounting, Mathematics
Senaoane Seconday School