Nompelo Elizabeth Dondolo
EDTP OFFUCER
Port Elizabeth
Summary
Dynamic professional with extensive experience at Nelson Mandela Bay Municipality, excelling in public relations and information management. Proven track record in enhancing operational efficiency and fostering strong relationships. Adept at problem-solving and effective communication, I successfully streamlined internal processes, driving impactful organizational change.
Overview
31
31
years of professional experience
3
3
Languages
Work History
Customer Information Officer
Nelson Mandela Bay Municipality
06.2020 - 11.2022
- Conducted outreach campaigns and events to reach specific populations.
- Contributed to the development of organizational policies and guidelines related to information management, ensuring best practices were adopted throughout company.
- Streamlined record-keeping procedures, enhancing overall efficiency in document management tasks.
- Enhanced data security by implementing robust cybersecurity measures for sensitive information.
- Provided timely, accurate, and relevant information to support executive decision-making processes.
- Wrote speeches and press releases targeting different groups and topics.
- Assisted with developing and managing advertising campaigns.
- Improved information dissemination by streamlining internal communication processes.
- Managed the creation and distribution of high-quality informational material for both internal and external stakeholders.
- Established strong relationships with external partners through effective communication and information exchange strategies.
Senior Administration Officer
Nelson Mandela Bay Municipality
09.2006 - 11.2022
- Improved communication between departments through the establishment of cross-functional teams and regular meetings.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Collaborated with key stakeholders to identify and deliver quality enhancements.
- Represented company at internal and external forums and committees for effective corporate communication and collaboration.
- Prepared reporting and documentation in Software to support effective divisional, functional and strategic business activity.
- Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
- Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
- Implemented an effective filing system that optimized storage space usage while maintaining easy access to essential documents.
- Oversaw office renovations, coordinating with contractors to minimize disruptions to daily operations.
Wellness Ambassador
Nelson Mandela Bay Municipality
09.2006 - 11.2022
- Assisted individuals in setting realistic health goals, developing tailored strategies to achieve them.
- Participated in continuous professional development opportunities staying up-to-date on recent discoveries within the field of wellness.
- Conducted ongoing research to stay current on industry trends and best practices in health promotion.
- Guided clients through mindfulness exercises promoting relaxation and emotional balance contributing to overall wellbeing.
- Collaborated with healthcare professionals to develop comprehensive wellness programs for clients.
- Enhanced customer experience by providing personalized recommendations for fitness programs and nutrition plans.
- Developed strong relationships with clients, fostering a supportive community focused on achieving wellness objectives.
- Maintained a clean facility following sanitation guidelines ensuring safe environment for all clients.
Educator
Department of Education
01.1992 - 01.2004
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Built relationships and communicated with parents to provide best learning environment for children.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
Education
Moderator Certificate - Moderating Assessors And Facilitators.
Khanyisela College
Port Elizabeth 12.2019
Skills Development Facilitator Certificate - Develop Training Plan, Conduct Skills Development Administratio
Khanyisela College
Port Elizabeth 06.2016
Assessor Certificate - Conduct Outcome - Based Assessment NQF L5
Khanyisela College
Port Elizabeth 12.2015
Skills
Public relations
Records management
Business intelligence
Ethics and integrity
Information management
Advertising campaign support
Information desk management
Public speaking
Time management abilities
Relationship building
Problem-solving
Teamwork and collaboration
Customer engagement
Problem-solving abilities
Multitasking Abilities
Creative thinking
Excellent communication
Decision-making
Self motivation
Effective communication
Active listening
Organizational skills
Team building
Attention to detail
Timeline
Customer Information Officer
Nelson Mandela Bay Municipality
06.2020 - 11.2022
Senior Administration Officer
Nelson Mandela Bay Municipality
09.2006 - 11.2022
Wellness Ambassador
Nelson Mandela Bay Municipality
09.2006 - 11.2022
Educator
Department of Education
01.1992 - 01.2004
Moderator Certificate - Moderating Assessors And Facilitators.
Khanyisela College
Skills Development Facilitator Certificate - Develop Training Plan, Conduct Skills Development Administratio
Khanyisela College
Assessor Certificate - Conduct Outcome - Based Assessment NQF L5
Khanyisela College