Nomonde Yolanda Masilela
Saulsville
Summary
Detail-oriented SAP Basis Consultant with expertise in system monitoring and maintenance. Conducts system checks and resolves technical issues to ensure optimal system health. Committed to enhancing operational efficiency and delivering reliable SAP solutions.
Overview
1
1
Language
18
18
years of professional experience
Work History
SAP Basis Consultant
BCX
09.2025 - Current
- Oversaw system monitoring and maintenance tasks, ensuring performance stability and reliability.
- System Health: Conduct daily system checks, monitor background jobs, and review system logs for errors.
- Performance Monitoring: Check CPU, memory, and disk space utilization across SAP servers.
- Resolved SAP Basis incidents for end-users and functional teams, improving response times and user satisfaction.
- Technical Support & Troubleshooting
- Spool Management: Monitor and troubleshoot SAP printing and spooling issues.
- Database Checks: Assist with basic database monitoring and verifying that daily backups completed successfully.
- Supported transport management system operations by importing requests.
- Transport Requests: Import transport requests into Development and Quality Assurance (QA) environments under supervision.
- Conducted log verification to confirm successful transport deployments.: Check transport logs to ensure successful deployments without errors.
- Escalation: Document and escalate complex technical issues to Senior Basis Administrators or external support.
- Maintained accurate logs of system changes and troubleshooting steps, supporting compliance and knowledge sharing.
Incident Management Admistrator
UCS – Solutions / BCX
10.2015 - 03.2017
Call Centre Agent
UCS – Solutions / BCX
11.2013 - 09.2015
Call Centre Agent
SARS
07.2010 - 12.2012
- Enhanced customer satisfaction through friendly and informative service.
- Resolved customer issues swiftly regarding product sales and service inquiries.
- Managed customer complaints calmly and effectively to achieve resolution.
- Contract concluded on 31 December 2012
Telephone Support Engineer and Administration (Outbound calls)
Pinncle Africa
08.2008 - 06.2010
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Created and maintained detailed documentation of technical procedures, user guides, and troubleshooting steps to enhance knowledge sharing.
- Logged and completed reports to submit technical details to management.
- transitioned from role due to company reorganisation
Education
SAP Analytics Cloud with Planning certified -
SAP Academy
01-2025
SAP BI/BW Certified -
SAP Academy
01-2018
Duke University (Corporate Education) - Leadership programme
Duke University
01-2022
Diploma in IT -
PC Training and Business College
Pretoria, GP01-2007
Desktop Support Certifucate -
PC Training and Business College
Pretoria, GP01-2005
Matric -
Citicol Secondary School
Pretoria, GP01-2003
Skills
- SAP system knowledge
- SAP process knowledge
- SAP reporting and analytical tools
- Database monitoring
- System health monitoring
- System troubleshooting
- Technical issue resolution
- Incident management
- Project coordination
- Transport logistics
- Technical writing
- Stakeholder engagement
Languages
Ndebele
Custom
- BCX, Mr Xola Dlamini, Supervisor, 072 324 7512, xola.dlamini@bcx.co.za
- BCX, Mr Naren Gokul, Snr SAP BI Consultant/ Client Lead, 065 999 3521, naren.gokul@bcx.co.za
- UCS-Solutions/ Business Connexion, Mrs Nthabiseng Mazibuko, Incident Co-ordinator, 078 334 6577 || 011 518 9812, nthabiseng.mazibuko@ucs-solutions.co.za
- SARS, Mrs Babazwa Dyonashe, Quality Assessor, 010 208 7120/082 449 7613, bdyonashe@sars.gov.za
- Pinnacle Africa, Mcdonald Mampa, Communications Manager, 011 8343 501
Personal Information
- ID Number: 8303060746088
- Citizenship: South African
- Health Status: Good
- Criminal Record: None
Timeline
SAP Basis Consultant
BCX
09.2025 - Current
Incident Management Admistrator
UCS – Solutions / BCX
10.2015 - 03.2017
Call Centre Agent
UCS – Solutions / BCX
11.2013 - 09.2015
Call Centre Agent
SARS
07.2010 - 12.2012
Telephone Support Engineer and Administration (Outbound calls)
Pinncle Africa
08.2008 - 06.2010
SAP Analytics Cloud with Planning certified -
SAP Academy
SAP BI/BW Certified -
SAP Academy
Duke University (Corporate Education) - Leadership programme
Duke University
Diploma in IT -
PC Training and Business College
Desktop Support Certifucate -
PC Training and Business College
Matric -
Citicol Secondary School