Hi, I’m
Nomonde Madelaine Gcina
Client Relations Consultant (Receptionist)
Bloemfontein
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and trust.Specialize in quality, speed and process optimization.Articulate,energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
4
Languages
Work History
Old Mutual Finance
Client Relations Consultant (Receptionist)
11.2018 - 08.2024
Job overview
- Welcomed and assisted customers professionally, ensuring a positive first impression
- Managed calls, correspondence, and appointments
- Maintained records, filing systems, documentation and supported daily office operations
- Assisted with stock and asset records
- Developed strong communication, organization, and customer service skills
- Reported incidents to supervisors
- Handled inquiries,and walk-in clients with confidence and courtesy
Old Mutual Finance
Financial Consultant
06.2017 - 10.2018
Job overview
- Consulted with clients to understand their financial needs and recommend suitable products
- Worked with targets and performance goals in a high-pressure sales environment
- Built and maintained strong client relationships through trust and clear communication
Markham
Sales Assistant
07.2016 - 05.2017
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Funda Institute Gauteng, South Africa
from SHEMTRAC
11-2025
University Overview
Facilitate the development
Implementation and maintenance of safety
Health and Environment Management System
Durban University of Technology Durban, South Africa
from The Cyber Intermediate Programme
08-2023
University Overview
Netiquette
MS Word
MS Outlook
MS Excel
MS PowerPoint
Digital Literacy
Motheo TVET College Bloemfontein, South Africa
from Business Management
12-2015
University Overview
Sales Management
Computer Practice
Entrepreneurship and Business Management
Labour Relations
Motheo TVET College
from Physical Sciences
11-2012
University Overview
Physical Sciences re-written and passed
Hodisa Technical School
National Senior Certificate from Matric
11-2010
University Overview
Isixhosa Home Language
English First Additional Language
Life Orientation
Electrical Technology
Engineering Graphics and Design
Skills
CRM software
Customer relations
Training and mentoring
Team building
Computer skills
Customer service excellence
Excellent communication
Adaptability and flexibility
Administrative and office support
Interpersonal communication
Continuous improvement
Time management
References
- Thabang Moshe, Branch Manager
- Contacts: 072 393 0860, 0514069101 thabang.moshe@omfinance.co.za
- Nomvula Motau, Receptionist
- Contacts: 061 453 9024, 0514069197 nomvula.motau@gmail.com
Timeline
Client Relations Consultant (Receptionist)
Old Mutual Finance
11.2018 - 08.2024
Financial Consultant
Old Mutual Finance
06.2017 - 10.2018
Sales Assistant
Markham
07.2016 - 05.2017
Funda Institute
from SHEMTRAC
Durban University of Technology
from The Cyber Intermediate Programme
Motheo TVET College
from Business Management
Motheo TVET College
from Physical Sciences
Hodisa Technical School
National Senior Certificate from Matric