NOMONDE RAMBAU
Quality Assurance Specialist
Johannesburg
Summary
Productive Quality Assurance Specialist with history of excelling at detecting flaws and imperfections. Demonstrates accuracy, thoroughness and orderliness. Produces consistently high-quality work.
I am also a
Motivated Quality Assurance Specialist adept at conducting inspection processes to meet customer and organisational requirements. Demonstrates talent in measuring product quality and determining conformance with design specifications. Utilises positive imagery to achieve success.
Overview
13
13
years of professional experience
1
1
Language
Work History
Quality Assurance Specialist
Integrisure Brokers
Roodepoort
05.2024 - Current
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Reduced costs associated with rework by improving inspection processes throughout the entire production line.
- Monitored product standards and quality-control programs.
- Updated inspection journals and daily summary logs with quality-related data.
- Assessed products or services to evaluate conformance with quality standards.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Assessing service and claims calls
- Assisisting underwriting department
Quality Assurance Specialist and Claim Assesor
Oneplan underwriters
Sandton Johannesburg
01.2022 - Current
- Thrived in fast-paced environment with energy and enthusiasm.
- Handled customer concerns and escalated major issues to supervisor.
- Optimised team training and staff development.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Communicated with broking department to decide outcomes of claims and appropriate compensation, providing claim information and reports for reference.
- Assisted colleagues in investigating and troubleshooting problem claims, using expert knowledge to find and fix problems.
- Assessed incoming claims for validity against policy's conditions and communicated reasons for partial or no payments to clients, enabling fair settlement of valid claims.
- Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.
- Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.
- Received correspondence from claimants, verified insurance coverage and arranged assistance to meet clients' needs, exceeding performance targets.
- Authorised clearance and payments to enable clients to obtain services from providers and partners after verifying validity of insurance covers.
- Investigated and reported on insurers policy, identifying and recommending areas for improvement.
- Generated reports detailing investigations, findings and associated authorisations, creating audit trails for clients and regulators.
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Examined claim evidence against company guidelines and procedures to determine suitable outcomes for submitted claims, informing approval or rejection decisions.
Quality Assurance Specialist and claims Assesor
ASi
Johannesburg
10.2018 - 12.2021
- In this role I enhance the overall business operations by providing quality management of the Gems call centre consultants
- I conduct regular assessments to ensure high-quality final product delivery
- My role includes coaching, reporting, performance management and overall supervision of call centre staff
- I am also responsible for preparing training material for new staff
- Continuous improvement, live call monitoring and call listening form part of my duties
- Assisting and processing claims for the customers
- Filling and photo stats of Regulatory compliance
- Activate new customers, assisting with upgrades and activations
- Calling customers to activate insurance policies for decoders
- Listen to live calls to ensure quality standards.Train new recruits and conduct coaching sessions with consultants
- Supported timely, quality product release through diligent production analysis and evaluation.
- Issued and controlled relevant product documentation, establishing clarity and precision throughout.
- Used corrective and preventative action principles to develop enhanced production processes and procedures.
- Remained calm under pressure to consistently meet quality demands of fast-paced, deadline-driven production environments.
- Created training materials and operating manuals to provide didactical guide and clear instructions of quality assurance.
- Recorded quality assurance activities to maintain accurate documentation and manage quality of system.
- Assessed completed batch records, evaluating successes and highlighting areas requiring quality improvements.
- Carried out comprehensive product inspections, assessing end results with detailed blueprints to deliver quality outcomes.
Insurance Consultant / Sales Administrator / Quality Assurer
MULTICHOICE CONTACT CENTRE
Randburg
01.2011 - 09.2018
- Data capturing and daily reporting
- Process fitment appointment schedules
- Organizing and planning of the dealer visits
- Assisting with car sales
- Assisted with quarterly risk management self-assessment process to identify potential problems and reduce adverse outcomes.
- Collaborated with team and lending institutions to reduce risks and assist with decision process.
- Assessed financial data to measure risk exposure, stability and profitability, recommending solutions.
- Drafted reports to elaborate outcomes of assessments recommended strategies for improvement.
- Collected and validated risk information from businesses to interpret and provide assessments, using good judgement and analytical skills.
Education
Certificate - Class of Business
Octomate
Johannesburg, Gauteng05.2024
FAISE NQF Level 4 -
RE05 Representative Certificate FINANCIAL PLANNING INSTITUTE -
Sales and Marketing Automobile Learnership -
Call Centre Certificate -
Grade 12 Matric -
JAMESON HIGH SCHOOL
Insurance Qualification ARTG INSTITUTION -
Skills
PC SKILLS
Quality Assurance reviews
Quality investigations
A diligent and detail oriented
Quality assurer, I have a
Risk assessment
Information collection and analysis
Compliance management
Process improvement
Standards and leading others
Microsoft Word
Procedure development
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Batch record reviews
In-process evaluation
Additional Information
- Enjoy reading books that will motivate me as a young woman
Timeline
Quality Assurance Specialist
Integrisure Brokers
05.2024 - Current
Quality Assurance Specialist and Claim Assesor
Oneplan underwriters
01.2022 - Current
Quality Assurance Specialist and claims Assesor
ASi
10.2018 - 12.2021
Insurance Consultant / Sales Administrator / Quality Assurer
MULTICHOICE CONTACT CENTRE
01.2011 - 09.2018
Certificate - Class of Business
Octomate
FAISE NQF Level 4 -
RE05 Representative Certificate FINANCIAL PLANNING INSTITUTE -
Sales and Marketing Automobile Learnership -
Call Centre Certificate -
Grade 12 Matric -
JAMESON HIGH SCHOOL