NOMONDE PHOKWANA

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Conducted regular reviews of client accounts to identify areas for improvement or adjustments needed based on changing market conditions.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Recorded supporting documentation for phone calls and written correspondence.

Increased sales by offering advice on purchases and promoting additional products

• Listened to customer details and offered matching solutions to meet wide range of requirements
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels
• Collaborated with team members to achieve monthly sales goals and improve overall performance
• Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty
• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels
• Demonstrated features, answered questions and offered solutions

• Providing prompt, courteous, accurate and efficient service
• Assist other Servers to give the best possible service as specified
• Provide clients service and meet identified clients needs
• Build and Maintain client relationship
• Make sure clients don't cancel policies by negotiating
• Working with clients to solve clients problems
• Interacting with diverse people
• Managing clients expectations.

• Verify KYC documents
• Performs other job duties as assigned by Supervisor/Manager
• Up selling to clients
• Data capturing
• Answering calls and solving clients queries
• Banking or sending money to clients.