NOMONDE MELODY NGCOBO

Coordinated operations and provided administrative support for team to enhance workflow.

- B2B sales and account management

- Compile operational, sales, and performance review reports

Managed schedules and tracked attendance to ensure accurate record-keeping.

Supported investigations and resolved complaints to maintain client satisfaction.

*Technical & Monitoring*

- Monitor client networks, servers, and systems to ensure uptime and performance

- Respond to alerts, investigate incidents, and troubleshoot issues to resolution

*Sales & Account Management*

• Conduct inbound and outbound sales calls to promote products.
• Provide telephonic product demonstrations and customer assistance.
• Troubleshoot customer issues and support remote transactions.
• Develop and implement strategies to meet and exceed sales targets.

• Delivered exceptional customer service at the front desk.
• Handled bookings, quotations, contracts, payments, and claims.
• Coordinated fleet planning, vehicle preparation, and daily dispatch.
• Managed rental check-in/check-out processes according to SOPs.
• Completed damage reports, investigated incidents, and maintained compliance.
• Consistently exceeded Customer Survey Index targets.
• Performed administration, banking, filing, and report generation.

• Generated leads through research and client engagement.
• Presented and demonstrated gym products and memberships.
• Negotiated and closed membership sales.
• Conducted market research and analysed trends to support sales strategies.
• Collaborated with marketing and product teams to meet customer needs.

• Delivered group and floor-based exercise classes.
• Managed member inductions, bookings, and service calls.
• Captured group exercise schedules and submitted monthly KPIs.

• Provided supplement advice and product demonstrations.
• Developed sales strategies and maintained client relationships.
• Compiled product reports and assisted management with updates.

• Conducted service training and created monthly timetables.
• Submitted monthly stats and managed group training sessions.
• Assisted reception and switchboard operations.
• Managed ancillary sales and acted as Manager on Duty.

• Conducted engaging studio and floor-based exercise classes to promote member participation.
• Facilitated member inductions and managed bookings to enhance customer experience.
• Coordinated timetables and submitted monthly KPIs to ensure operational efficiency.