Nomonde Madondile
Customer Service Coordinator
Roodepoort
Summary
An accomplished and dynamic professional with over 20 years of experience in the Telecommunication Industry. My approach to my work goes beyond my job description and I am always willing to go the extra mile ensuring that all tasks provided to me are completed to the best of my ability. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Service Representative - Business Commercial
- Customer Care
- Update Corporate and Business accounts
- Maintain and establish new customer relationship
- Process business voice system/ basic rate and primary ISDN orders receives from sales department
- Resolve queries and disputes from customers
- Ensure complete customer satisfaction.
Customer Service Coordinator
Bluetech
05.2023 - Current
- Customer experience management
- Checking of application documents before the orders are finalized
- Updating Kiss Flow, VDOCS, CRM and Sales Tracker
- Scanning and attaching application documents on VDOCS
- Ensuring compliance.
Sales Agent
Bluetech
10.2022 - 05.2023
- Generate new sales
- Build and maintain customer relations
- Coordinate and participate in promoting Telkom products and services i.e
- Selling mobile and fixed line services and accessories
- Demonstrate, promote and sell benefits of Telkom products and services in different locations
- Issuing and processing orders for the services on the system
- Laisse with internal and external agents to ensure excellent service delivery
- Resolving customer disputes and queries and provide feedback on the resolutions
- Ensure excellent Customer experience and service.
Billing Administrator
SEACOM
09.2021 - 03.2022
- Issue and post bills, receipts and invoices
- Ensuring accurate and consistent customer billing
- Ensure data is clear and reliable before sending to customers
- Assume responsibility of receiving payments.
Service Representative - Service Activation Team
Telkom SA
03.1999 - 03.2002
- Processing of single line orders
- Escalating installation of the lines with technical department
- Ensuring feedback is given timeously to customers
- Schedule appointments for installation with the customers
- Coordinate activities and operations to ensure efficiency and compliance to company policies
- Update customer database.
Education
- Matric Certificate
- Xhosa First Language
- English Second Language
- Afrikaans Second Language
- Mathematics
- Accounting
- Business Economics
Skills
Coaching and mentoringQuery and conflict resolutionDecision makingInternetMS WordMS OutlookT agentVDOCSCRMSales TrackerAria
Service recommendations
Database Management
Schedule Management
Customer Relations
Personal Information
- ID Number: 7710020450083
- Driving License: code 10
Professional Attributes
- Outstanding communication and interpersonal abilities.
- Strong attention to detail.
- Ability to work under pressure and multi-task.
- Skilled in taking and applying independent judgement.
- Team player and practical thinker.
- Familiarity with office management procedures and basic accounting.
References
- Reuben Kgotleng- 068 517 5996
- Rene Ferreira- 083 597 3923
- Mandisa Duna- 081 354 1469
Timeline
Customer Service Coordinator - Bluetech
05.2023 - Current
Sales Agent - Bluetech
10.2022 - 05.2023
Billing Administrator - SEACOM
09.2021 - 03.2022
Service Representative - Service Activation Team - Telkom SA
03.1999 - 03.2002
Service Representative - Business Commercial -
- ,