Nomonde Khumalo
Bachelor Of Social Science
Eastwood, Pietermaritzburg
Summary
Committed to achieving success and contributing to the organization's overall success. Eager to embrace new challenges and opportunities for continuous development. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer/Call Service Agent
Outworx Contact Centre
Durban
10.2023 - Current
- Handle customer complaints.
- Responding to customer queries, and providing appropriate solutions.
- Rotate between managing large amounts of phone calls and chats with customers.
- Manage high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Pleasantly greet customers and ask open-ended questions to better determine needs.
Educational Assistant
Sobantu Secondary School
PIETERMARITZBURG
03.2023 - 09.2023
- Prepare the classroom for teaching and learning, and ensure that teaching materials are available and ready for use.
- Hand out workbooks and textbooks to learners.
- Preparing mark sheets, keeping records, capturing marks.
- Distribute question papers, worksheets, classwork books, and marked scripts to learners.
- Assist the teacher with photocopying of question papers and worksheets.
- Help learners with their educational and social development; maintain a safe, secure, and clean classroom environment.
- Supervise group activities of learners and carry out administrative tasks as required by the school.
- Mentoring learners as a class, in a small group and one-on-one
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Supported student learning objectives through personalized and small group assistance.
Psychology Tutor
University of KwaZulu Natal
DURBAN
03.2023 - 06.2023
- Facilitate students with their psychology 201.
- Mark assignments.
- Assist students with understanding the contents of the module by creating slides that would simplify the content for them.
- Conducted regular assessments to monitor student progress and adjust tutoring methods accordingly.
- Created personalized lesson plans to meet needs of diverse learners.
Criminology Tutor
University of KwaZulu Natal
DURBAN
9 2022 - 11.2022
- Facilitate students with their criminology module
- Mark assignments.
- Assist with group presentations.
- Conducted regular assessments to monitor student progress and adjust tutoring methods accordingly.
- Created personalized lesson plans to meet needs of diverse learners.
Education
HIGH SCHOOL - English First Additional Language, IsiZulu Home Language, Life Orientation, Geography, History, Life Sciences
SOBANTU SECONDARY SCHOOL
Pietermatizburg 01.2017 - 12.2017
BACHELOR OF SOCIAL SCIENCE - Criminology And Psychology
UNIVERSITY OF KWAZULU NATAL
Durban 01.2019 - 12.2021
BACHELOR OF SOCIAL SCIENCE HONOURS - Psychology
UNIVERSITY OF KWAZULU NATAL
Durban 01.2022 - 12.2022
Skills
Reliable
Trustworthy
Self-motivated
Positive attitude
Self-disciplined
Flexible
Communication skills
Interpersonal skills
Oral skills
Writing skills
Team worker
Support good relations at work environment
Complaint Handling
Patience and Calmness
Stress Tolerance
Personal Information
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 06/11/99
- Gender: Female
- Nationality: South African
- Driving License: C1 (Code 10)
- Marital Status: Single
References
- Vuyelwa Maweni, Criminology Lecturer, University of KwaZulu Natal, MaweniV@ukzn.ac.za, 074 758 2537
- Lungelo Mlangeni, Psychology Lecturer, University of KwaZulu Natal, mlangeniL@ukzn.ac.za
- Mrs N Sibiya, Former mentor/Principal, Khwezi Public Primary School, 073 311 6746
- Mr Mxolisi Buthelezi, Team leader/Manager, Outworx Contact Centre, 079 734 1825
Timeline
Customer/Call Service Agent
Outworx Contact Centre
10.2023 - Current
Educational Assistant
Sobantu Secondary School
03.2023 - 09.2023
Psychology Tutor
University of KwaZulu Natal
03.2023 - 06.2023
BACHELOR OF SOCIAL SCIENCE HONOURS - Psychology
UNIVERSITY OF KWAZULU NATAL
01.2022 - 12.2022
BACHELOR OF SOCIAL SCIENCE - Criminology And Psychology
UNIVERSITY OF KWAZULU NATAL
01.2019 - 12.2021
HIGH SCHOOL - English First Additional Language, IsiZulu Home Language, Life Orientation, Geography, History, Life Sciences
SOBANTU SECONDARY SCHOOL
01.2017 - 12.2017
Criminology Tutor
University of KwaZulu Natal
9 2022 - 11.2022
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