Nomonde Amanda Mathenjwa
Centurion
Summary
I have the ability to work independently as well as collaboratively within a team environment when required. I am highly adaptable and able to perform effectively under pressure while consistently meeting deadlines. My experience in Customer Care, Sales, Distribution, and Administration, gained through reputable organizations such as UNISA, Ster-Kinekor, and most recently Boston Scientific, has equipped me with extensive knowledge and practical skills. These experiences have strengthened my ability to deliver excellent customer service, manage administrative responsibilities efficiently, and contribute positively to organizational objectives in both local and international business environments.
Overview
22
22
years of professional experience
Work History
Customer Care Representative- Government Functions/Hospitals Specialist
BOSTON SCIENTIFIC
05.2015 - Current
- Oversee Customer Care Duties
- Handled order management responsibilities by interacting with customers via telephone and email, resolving queries, and providing effective, customer-focused solutions. Collaborated daily with supply chain and warehouse teams to ensure efficient order processing, inventory availability, timely deliveries, and high customer satisfaction.
- Developed innovative solutions for various customer issues, enhancing service quality.
- Since joining Boston Scientific Customer Care in May 2015, I have successfully managed customer service and order processing functions across multiple regions, including Pretoria, Bloemfontein, Limpopo, and Mpumalanga.
- Managed order-related activities for provincial hospitals across South Africa, processing orders, exchanges, product samples, customer queries, returns, and collections via telephone and email. Developed expertise in invoicing, credit notes, proof of deliveries, delivery notes, and related documentation for accurate service delivery.
- In 2024 to date, I went back in specializing in Govt hospitals, working hand in hand with our government collections team, including visiting hospitals to ensure quality and collections are done well.
- Winner of the Customer Service Excellency Certificate from Sterkinekor a Kudos Awards, a Wow Award and a Fame award from Boston Scientific.
- Oversaw order management for the kwazulu-Natal (KZN) and East London regions through multiple platforms and channels, including Orderwise for Netcare and Mediclinic hospitals, Surgicom for Life Healthcare hospitals, Sales Cloud (CX1), and telephonic and email-based customer interactions.
- Delivered high levels of customer service throughout tenure, maintained strong relationships with healthcare institutions, ensured accurate order processing, and supported operational efficiency across private and government healthcare sectors.
- Provided ongoing support and training to team members on processing various order types, including Government, Neuromodulation, and Export orders. Delivered guidance on product complaint handling, related operational functions, and best-practice processes to improve team knowledge, accuracy, and compliance with established procedures.
- Key Skills: Customer Care & Relationship Management, Order Processing & Management, Government and Private Hospital Support, Returns, Collections & Even Exchanges, Invoicing, Credit Notes, pods & Delivery Documentation, Salesforce Sales Cloud (CX1), Orderwise and Surgicom, Telephone & Email Customer Support, Cross-functional Coordination and Problem Resolution, Data Accuracy and Administrative Support.
- Recipient of the Customer Service Excellence Certificate from Ster-Kinekor, as well as a Kudos Award, WOW Award, and Fame Award from Boston Scientific in recognition of outstanding customer service, teamwork, and commitment to excellence.
Administration Officer (contract)
UNISA
11.2012 - 10.2013
- Captured and verified admission documents to ensure accurate student enrolment.
- Issued study materials to students using Oracle for tracking purposes.
- Responded to student enquiries regarding study material through workflow management.
- Delivered service to students through telephone, email, and face-to-face interactions.
Data Capturer
Sterkinekor SA
07.2004 - 08.2006
- Administered and reconciled petty cash fund, ensuring accurate financial management.
- Typed official correspondence, maintaining professionalism and clarity.
- Managed stock levels, ensuring quality control and effective promotion strategies.
- Routed incoming telephone calls to appropriate departments, ensuring efficient communication.
- Distribute mail and interoffice memoranda.
Education
National Certificate - Supply Chain Management Level 5
TRANSCEND COLLEGE
01-2023
Local Government Administration and Management Certificate -
University of South Africa
01-2007
Microsoft Office Suite Certificate -
IT Business Campus
01-2005
Degree in Bed -
University of South Africa
National Diploma - Marketing
Damelin College
Skills
- Customer Care & Relationship Management
- Order Processing & Management
- Government and Private Hospital Support
- Returns, Collections & Even Exchanges
- Invoicing, Credit Notes, pods & Delivery Documentation
- Salesforce Sales Cloud (CX1)
- Orderwise and Surgicom
- Telephone & Email Customer Support
- Cross-functional Coordination and Problem Resolution
- Data Accuracy and Administrative Support
Personal Information
- ID Number: 8203190369084
- Citizenship: South African
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative- Government Functions/Hospitals Specialist
BOSTON SCIENTIFIC
05.2015 - Current
Administration Officer (contract)
UNISA
11.2012 - 10.2013
Data Capturer
Sterkinekor SA
07.2004 - 08.2006
National Certificate - Supply Chain Management Level 5
TRANSCEND COLLEGE
Local Government Administration and Management Certificate -
University of South Africa
Microsoft Office Suite Certificate -
IT Business Campus
Degree in Bed -
University of South Africa
National Diploma - Marketing
Damelin College