Nomnikelo Ngema
Sales Consultant
Pietermaritzburg
Summary
Hardworking employee enthusiastic about learning every aspects of a fifield inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Sales Consultant
Empower Financial Services
Pietermaritzburg
07.2023 - Current
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Checked client organization and agreements with company priorities through automating content management systems.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Followed up with existing customers to provide additional support and address concerns.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Provided sales and customer service assistance to walk-in traffic
Call Agent
My Wealthy Financial Services
Pietermaritzburg
05.2022 - 07.2023
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Maintained contact with customers to request referrals.
- Attended training to stay up to date with new products and service offerings.
- Connected callers with appropriate professional, department, or business.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Sales Agent
Mdalisu Financial Services
Pietermaritzburg
11.2022 - 05.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 80%.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Recruiting new agents and Also teach them how's the system works
- Generate our own leads
Education
Automotive Repair And Maintenance Engineering - Engineering Mechanics
Umgungundlovu Tvet College
Pietermaritzburg 01.2020 - Current
Skills
Customer Relations
Timeline
Sales Consultant
Empower Financial Services
07.2023 - Current
Sales Agent
Mdalisu Financial Services
11.2022 - 05.2023
Call Agent
My Wealthy Financial Services
05.2022 - 07.2023
Automotive Repair And Maintenance Engineering - Engineering Mechanics
Umgungundlovu Tvet College
01.2020 - Current
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