Nomnikelo Ngema
Sales Consultant
Pietermaritzburg
Summary
Hardworking employee enthusiastic about learning every aspects of a fifield inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Sales Consultant
Empower Financial Services
Pietermaritzburg
07.2023 - Current
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Checked client organization and agreements with company priorities through automating content management systems.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Followed up with existing customers to provide additional support and address concerns.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Provided sales and customer service assistance to walk-in traffic
Call Agent
My Wealthy Financial Services
Pietermaritzburg
05.2022 - 07.2023
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Maintained contact with customers to request referrals.
- Attended training to stay up to date with new products and service offerings.
- Connected callers with appropriate professional, department, or business.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Sales Agent
Mdalisu Financial Services
Pietermaritzburg
11.2022 - 05.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 80%.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Recruiting new agents and Also teach them how's the system works
- Generate our own leads
Education
Automotive Repair And Maintenance Engineering - Engineering Mechanics
Umgungundlovu Tvet College
Pietermaritzburg 01.2020 - Current
Skills
Customer Relations
Interpersonal communication skills
Client Service
Sales and marketing
Time management
Strategic planning
Product and service knowledge
Financial services
Persuasive communication
Lead prospecting
Credit check analysis
Timeline
Sales Consultant
Empower Financial Services
07.2023 - Current
Sales Agent
Mdalisu Financial Services
11.2022 - 05.2023
Call Agent
My Wealthy Financial Services
05.2022 - 07.2023
Automotive Repair And Maintenance Engineering - Engineering Mechanics
Umgungundlovu Tvet College
01.2020 - Current