Nomnikelo Hlanjwa
Cape Town
Summary
Retail professional with experience in managing showroom operations, leading teams to deliver outstanding customer service, and maintaining high presentation standards. Adept at inventory control, sales strategy implementation, and fostering positive shopping environment to boost customer satisfaction and sales.
Overview
11
11
years of professional experience
Work History
Showroom Manager
Homechoice
Cape Town
02.2024 - 10.2025
- Managed showroom operations, overseeing daily activities to maximise efficiency and sales performance.
- Made showroom look appealing in order to anticipate and exceed customer needs.
- Planned and implemented POS, showroom merchandising and customer flow to maximise sales.
- Handled customer complaints, offering swift resolutions that maintained high levels of satisfaction.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Facilitated training sessions on new product features, enhancing staff knowledge and sales techniques.
- Carefully managed showroom staff levels, providing optimal customer care whilst remaining under staffing budgets.
- Produced monthly sales reports, precisely documenting showroom profits and identifying opportunities for improvement.
Store Manager
Toy kingdom
Cape Town
01.2021 - 01.2024
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Implemented theft prevention measures to reduce store losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
Floor Manager
Foschini
Cape Town
09.2018 - 12.2020
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Supervised team of 15 staff, delegating tasks and monitoring performance to maintain high service standards.
- Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
- Led by example, demonstrating a strong work ethic and commitment to excellence, inspiring team members to achieve their best.
- Managed conflict resolutions to increase morale and maintain fostering environment and professional relationships.
- Merchandised displays to showcase new and popular items.
- Fostered a positive team atmosphere through motivational leadership, resulting in reduced staff turnover and increased morale.
- Managed the store opening and closing tasks, conducting matters including counting cash and securing high-value items in lockers.
- Scheduled team briefings to discuss goals, new strategies and increase motivation and productivity.
Retail Store Supervisor
Truworths
Cape Town
08.2014 - 12.2017
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on store procedures and customer service standards.
- Managed inventory levels using retail management systems for accurate stock control.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
Education
NQF LEVEL 5 - Generic Management
BANK SETA
Cape Town NQF LEVEL 2 - Wholesale and Retail Operations
WHOLESALE & RETAIL SETA
Cape Town Skills
- Team leadership
- Performance coaching
- Strategic planning
- Sales training
- Staff training and development
- Customer service skills
- Budget control
- Visual merchandising
- Showroom management
- Inventory control
- Staff training
- Effective communication
- Performance monitoring
Reason for leaving
- Looking for better opportunities,growth, development and work life balance.
Languages
Xhosa
First Language
English
Proficient
C2
Contact references :
- Homechoice Area Manager :Lerato Mekhwe 0675971876
- Toy kingdom Area Manager :Faizel Adams 0735371573
- Foschini Area Manager : Marico Koen
- 0215293017 /0715231029
- Truworths Store Manager : Rita Jardim +27727775361
Timeline
Showroom Manager
Homechoice
02.2024 - 10.2025
Store Manager
Toy kingdom
01.2021 - 01.2024
Floor Manager
Foschini
09.2018 - 12.2020
Retail Store Supervisor
Truworths
08.2014 - 12.2017
NQF LEVEL 5 - Generic Management
BANK SETA
NQF LEVEL 2 - Wholesale and Retail Operations
WHOLESALE & RETAIL SETA