Nomkhosi Mchunu

AML Data remediation which refers to the process of reviewing, correcting and enhancing existing customer data to ensure compliance with AML regulations and laws.

Indepth review of a company's corporate structure in line with CIPC (Companies and Intellectual Property Commission)

Adherence to the national regulatory compliance framework for commercial banking client portfolio which involves, Regulatory awareness: Understanding relevant laws, regulations, and guidelines governing commercial banking in South Africa Risk management: Identifying, assessing, and mitigating risks associated with non-compliance.

Client onboarding and due diligence. Reporting and record-keeping.

Data compliance enablement which refers to ensuring processes that ensure data management meets regulatory requirements and standards through Data privacy and Compliance monitoring

Compliance KYC Framework with the objective to Verify customer identities: Ensure customers are who they claim to be. Assess customer risk: Evaluate the risk of doing business with each customer.

Building and maintaining relationship with business stakeholders

Delivering first-line support for customer inquiries, including payments, technical issues, and password resets

Logging all interaction on CQM, ensuring quality and accurate information is logged

Facilitating navigation and usability

Back-Office Support Specialist: Providing administrative support for customer account maintenance and BOL profile management

Inbound Call Management: Received and responded to customer inquiries, providing excellent customer care.

Transaction Support: Processed statement requests, reversal of disputed transactions, and debit order queries.

Query Management: Logged customer queries on Caboodle for efficient tracking and follow-up.

Account Information: Confirmed account balances, RCP loan status, Accessloan status, and responded to general account inquiries.