Nomkhitha Kim Mtati
Customer Service Representative
Durban
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Call Center Representative
Teleperformance
Cape Town
04.2024 - 01.2025
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Spa Therapist
Deluxe Laser and Spa
Cape Town
01.2023 - 03.2024
- Ensured exceptional customer service to encourage repeat visits and client loyalty.
- Promoted spa products and services, supporting retail sales and enhancing the client experience.
- Collaborated with spa team members to support smooth daily operations and guest satisfaction.
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Managed approximately 30 incoming calls, emails from customers
Waitress
Sivermist Vineyard
Cape Town
11.2018 - 01.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for a winefarm restaurant with social relevancy and intentionality.
Education
High School Diploma -
BrainLine Secondary School
Cape Town, South Africa 04.2001 -
No Degree - Beauty Specialist
Cape Nail And Beauty
Cape Town, South Africa 06.2019 - 12.2020
Skills
-Customer service
-Customer relationship management
-Call control
-Data entry
-Problem-solving skills
-Communicating with clients
-Interpersonal skills
-Computer Literate
-Multitasking Abilities
Timeline
Call Center Representative
Teleperformance
04.2024 - 01.2025
Spa Therapist
Deluxe Laser and Spa
01.2023 - 03.2024
No Degree - Beauty Specialist
Cape Nail And Beauty
06.2019 - 12.2020
Waitress
Sivermist Vineyard
11.2018 - 01.2019
High School Diploma -
BrainLine Secondary School
04.2001 -
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