NOMKHITHA MNOTHOZA
ICT Service Consultant
Johannesburg
Summary
A dedicated and highly skilled Technical Support Engineer with extensive experience in managing tenant internet support, troubleshooting networking technologies, and providing top-tier customer service. Adept at handling a range of technical issues, from desktop and network support to specialized connectivity solutions for home and business clients. Proven ability to manage multiple tasks under pressure, with a strong focus on customer satisfaction and timely resolution of technical problems.
Dedicated Service Consultant adept at writing service reviews, building customer relationships and facilitating solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
18
18
years of professional experience
Work History
ICT Service Consultant - Enterprise Client Service - Virtual Service and Support
MTN
02.2025 - Current
- To ensure continuity and quality of service to MTN Enterprise Customers for Fixed (ICT) Products and Services. To perform Inbound and Outbound Services to identified customers including relationship management and assurance support.
- Reason for leaving: Resigned
Tenant Internet Support Manager
Ithemba Property Management
03.2024 - 08.2024
- Coordinated monthly move-in processes and ensured timely tenant connectivity. Managed tenant queries, logging and escalating issues with the ISP as needed. Maintained strong relationships with ISPs through regular meetings and issue tracking using CRM System.
- Reason for leaving: Contract ended
Technical Support Engineer
Home-Connect
02.2021 - 12.2022
- Provided 1st and 2nd line technical support for desktops, laptops, networks, servers, Wi Fi, VOIP, and internet. Preconfigured routers for FTTH installation and assisted clients remotely with connectivity issues. Monitored and reported on network and system outages, ensuring efficient resolution of customer queries.
- Reason for leaving: Resigned
Customer service representative
Mweb/Internet Solution
07.2013 - 10.2019
- Supported home and business clients with 3G, LTE, FTTH and VOIP solutions. Configured routers and diagnosed network issues, handling escalations and maintaining high customer service standards. Promoted to FTTH Specialist, providing advanced technical support and resolving complex issues.
- Reason for leaving: Resigned
Customer service and Assurance
Telkom Mobile
10.2010 - 06.2013
- Provided 3G, Wi-Fi, internet, and email support for mobile devices and iPads. Assisted home and business clients with data support and Troubleshooting.
- Reason for leaving: Moved to another job
Operational Specialist
TelkomSA
03.2008 - 09.2010
- Delivered desktop, ADSL, and wireless LAN support for home and business clients. Successfully diagnosed and resolved customer technical issues, enhancing service reliability.
- Reason for leaving: Moved to another job
Education
National Diploma - Advanced certificates
Cape Peninsula University of Technology
12.2007
Grade 12 (National Senior Certificate) - National (vocations) Certificate level 4
Manzomthombo Secondary School
Cape Town, South Africa01.2002
Skills
Soft skills: Adaptable, Communication, Problem solving, Time Management
Hard skills: Customer Service representative, IT, Microsoft Excel, Technical Support
Connectivity issues
Remote assistance
Issue escalation
System outages monitoring
Problem resolution
FTTH installation
Accomplishments
- Was handpicked to pioneer the launch of TelkomMobile in 2010
- Selected to the first team to support FTTH in 2017 at Mweb.
Timeline
ICT Service Consultant - Enterprise Client Service - Virtual Service and Support
MTN
02.2025 - Current
Tenant Internet Support Manager
Ithemba Property Management
03.2024 - 08.2024
Technical Support Engineer
Home-Connect
02.2021 - 12.2022
Customer service representative
Mweb/Internet Solution
07.2013 - 10.2019
Customer service and Assurance
Telkom Mobile
10.2010 - 06.2013
Operational Specialist
TelkomSA
03.2008 - 09.2010
National Diploma - Advanced certificates
Cape Peninsula University of Technology
Grade 12 (National Senior Certificate) - National (vocations) Certificate level 4
Manzomthombo Secondary School
References
- Moroke, Sefolo, MTN, Contact details available upon request
- Sarel, Henn, Mweb, Contact details available upon request
- Bonke, Conjwa, Home-Connect, Contact details available upon request
- Lefa, Letsoalo, Ithemba Property Management, Contact details available upon request