Nomhle Ndakana
Logistics Customer Service Agent
Gauteng,germiston
Summary
A challenging and rewarding position within the Supply Chain sector where prior experience, personal ability, and a commitment to professionalism would be of value.
Overview
8
8
years of professional experience
Work History
Logistics Customer Service Representative
Supergroup Consumer
Isando Germiston
03.2020 - Current
- Query resolving from customer and clients within agreed timelines as per agreed.
- Scheduling of deliveries time slots within the guidelines as stipulated by transport and client.
- Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
- Arrange collections.
- Arrange special deliveries for customers
- Played an instrumental role in achieving departmental KPIs, consistently meeting or exceeding targets for customer satisfaction, on-time delivery rates, and cost control.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Providing packing list,batches, pallet count, expiry dates ,weight, dimensions and final Invoice to freight forwarders for export deliveries.
- Ensure driver has all documentations for cross-border
Retail Sales Associate
Foshini Group Tfg
Eastrand Mall
10.2018 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Call Center Agent, Inbound Sales
Damelin City College
Pretoria
09.2016 - 05.2017
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality customer service by adhering to call center policies and procedures.
Education
Certificate - Import And Export Logistics Management
Certificate - Critical Elements of Customer Service
Grade 12
2014
Skills
Report preparation
Strategic sales knowledge
Professional telephone demeanor
Shipping procedures understanding
Warehousing functions
Computer literate-MS Word & Excel
Customer orientated
Timeline
Logistics Customer Service Representative - Supergroup Consumer
03.2020 - Current
Retail Sales Associate - Foshini Group Tfg
10.2018 - 02.2020
Call Center Agent, Inbound Sales - Damelin City College
09.2016 - 05.2017
University of Cape Town - Certificate , Import And Export Logistics Management
Executrain - Certificate , Critical Elements of Customer Service
Educators High School - , Grade 12