Nomhle Msutwana
Wellington,South Africa
Summary
Highly skilled professional with a strong background in customer care and administrative support. Demonstrates excellent communication, telephone, and interpersonal skills, with a proven ability to handle stress and multitask effectively. Adapt at booking appointments, filling documents, telephonic resulting, switchboard operations, data capturing/logging, Meditec usage, batching, report sorting, and cashiering. Recognised for attention to detail and a positive attitude with a flexible work style. Capable of working unsupervised while maintaining high standards of performance. Successfully passed Depot Administrator tests.
Overview
12
12
years of professional experience
2007
2007
years of post-secondary education
Work history
Booking Clerk/Cashier
Bidvest McCarthy Toyota Paarl
Paarl, Western Cape
04.2023 - Current
- Handled high volumes of transactions during holiday seasons efficiently.
- Coordinated with team members for smooth shift transitions.
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Counted change correctly and issued customer receipts.
- Booking vehicle appointments
- Administration
- Answered incoming calls, responded to customer inquiries, and took messages as needed.
- Invoicing/Costing
- Managed daily bookings including confirming availability of requested services.
Volunteering at a Reception and Pharmacy
Huis McCrone Clinic
05.2022 - 03.2023
- Compile new folders for the first time visit patients
- Filling and retrieving of folders
- Trace old folders and compile new folder
- Open and prepare patients folders according to their respective
- Capture and update details of patients visiting the clinic on PHCIS system
- Control Archives that include disposal of files or records
- Contribute to effective patient administration system by performing PHCIS and booking of patient transport functions health-net
- Optimum utilisation of resources and Asset management
- Make bookings of patients to other health institutions
- Booking patients for EMS transport (health-net)
- Maintain and schedule appointments for patients
- Handle telephonic and personal enquiries
- Render optimal support to supervisor
- Optimally and effectively organise nursing administration, keep staff databases up to date, file documents and keeping leave records up to date
- Provide administrative support to nursing department and Facility Management
- General administration duties, typing of quarterly reports, complete monthly and quarterly statistics
- Perform administration duties (filling, typing of notices, faxing, photocopying, emailing)
- Interpreting when necessary
- Perform Secretarial duties before, during and after the meeting
Depot Administrator
Pathcare Pathology
11.2012 - 02.2022
- Booking appointments
- Filling Documents
- Telephonic resulting
- Switchboard
- Capture Data/Logging Data
- Meditec
- Specimen collection
- Batching
- Report sorting
- Cashiering
- Banking
- Doing daily Stats
- Reason for Leaving: Start Afresh and Relocating
Education
Grade 12 - English First Language, Xhosa Additional Language, Physical Science, Mathematics, Computer Studies, Biology
Zonnebloem NEST Senior School
Skills
- Excellent communication and telephone skills
- Excellent Interpersonal relations
- Excellent Customer Care
- Attention to detail
- Positive attitude & flexible work style
- Ability to work unsupervised
- Ability to problem-solve and multitask
- Stress handling technique
- Booking appointments
- Filling Documents
- Telephonic resulting
- Switchboard
- Capture Data/Logging Data
- Meditec
- Batching
- Report sorting
- Cashiering
- Depot Administrator tests passed
Languages
Xhosa
Advanced (C1)
English
Advanced
Afrikaans
Elementary
References
- Mr Hannes Du Preez, Bidvest McCarthy Toyota Paarl, Dealer Principal, 021 863 5900
- Mrs Zintle Tyhali, Huis McCrone Clinic, Senior Admin Clerk, 021 864 2056, 0643223430, Zintle.Tyhali@westerncape.gov.za
- Mrs Ursula Schoeman, Pathcare Pathology, Sister in Charge at Mitchells Plain, 021 392 6812, 0733619987, Ursula.schoeman@pathcare.co.za
Timeline
Booking Clerk/Cashier
Bidvest McCarthy Toyota Paarl
04.2023 - Current
Volunteering at a Reception and Pharmacy
Huis McCrone Clinic
05.2022 - 03.2023
Depot Administrator
Pathcare Pathology
11.2012 - 02.2022
Grade 12 - English First Language, Xhosa Additional Language, Physical Science, Mathematics, Computer Studies, Biology
Zonnebloem NEST Senior School
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