Nomhle Mdluli
Customer Service Representative
5521 Shuenyane Street, Orlando East, Soweto
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Technical Support Associate
Quantanite
Johannesburg
5 2023 - Current
- Handling telephone calls, Emails, and Chats providing technical support, and troubleshooting customer's Charger and Application Software issues such as:
- EV Charger issues,
- EV chargers order-related inquiries.
- Shipping and Tracking updated, delays and concerns.
- Troubleshoots and diagnoses malfunctions to eliminate problems with our Application software.
- Internet and network connectivity Wi-Fi configuration
- Software Download/Installation/Removal
- Accountable for maintaining excellent customer service rapport, listening intently, understanding of customers' needs, maintaining service call priorities and ensuring all service calls are effectively closed.
- Documented and maintained detailed records of support requests, escalations, and actions taken.
- Gathered information from multiple sources to make technical decisions or suggestions.
- Completed large number of technical support tickets each week, maintaining high first-call resolution rate.
- Reported major IT issues or defective products for further escalation.
Sales Administrator
Hertex Fabrics (Pty) Ltd
Johannesburg
08.2015 - 07.2020
- Assist customers with queries and inquiries regarding products and services.
- Assist Internal and External customers with Import price and stock inquiries.
- Capture Quotes and Sales Orders.
- Follow up on Back Orders.
- Handling Telephone and Email queries and inquiries.
- Handling Cash, online, and POS payments.
- Invoicing.
- Develop and maintain filing system.
- Act as point of contact for internal and external clients.
- Liaise with executive and senior administrative Assistants to handle requests and queries from senior management.
- Following up with warehouse for Deliveries and Collection of stock.
- Assisting showrooms with walk-in Customers.
- Performing Reception duties.
Commercial Accounts Consultant
First National Bank
Johannesburg
11.2006 - 12.2014
- Answered customers' questions about products, prices, availability, product uses, and credit terms.
- Updated files with current listings of customer business operations, sales histories, and key personnel.
- Obtained credit information of prospective customers.
- Serviced established accounts on consistent basis to maintain strong revenue and customer relationships.
- Updated CRM software with up-to-date information to track client account metrics.
- Demonstrated products to customers on-site, toured facilities, and offered ongoing support to maintain solid connections.
- Recommended products based on customers' needs and interests.
- Served as reliable point of contact for assigned clients, going above and beyond expectations to drive repeat business.
- Identified opportunities to grow business with existing customers.
Education
Certificate - Administration
Quest Computer Skills Centre
Bedfordview, GP 02.2015 -
Computers And Call Centre Certificate - Customer Service
Cornerstone HR
Randburg, GP 03.2005 -
Matric Certificate - Commerce stream
Selelekela High School
Soweto, GP 01.2002 -
Skills
References
References available upon request.
Timeline
Sales Administrator
Hertex Fabrics (Pty) Ltd
08.2015 - 07.2020
Certificate - Administration
Quest Computer Skills Centre
02.2015 -
Commercial Accounts Consultant
First National Bank
11.2006 - 12.2014
Computers And Call Centre Certificate - Customer Service
Cornerstone HR
03.2005 -
Matric Certificate - Commerce stream
Selelekela High School
01.2002 -
Technical Support Associate
Quantanite
5 2023 - Current
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