Nomfusi Mendwana
Summary
Passionate and results-driven Learning & Development professional with a Bachelor of Education (Senior & FET), with experience in both classroom teaching and corporate training environments. Currently working as a Business Trainer at EXL Service SA, delivering training for a US healthcare client and supporting employee performance and development. Skilled in facilitating engaging learning experiences, coaching individuals, and driving performance improvement. Proven ability to adapt training methods to diverse audiences, from school learners to working professionals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Business Trainer
EXL Service SA
03.2025 - Current
- Deliver training programmes for a US healthcare client, ensuring employees understand processes, systems, and performance expectations.
- Facilitate engaging training sessions for new hires and existing employees, both in-person and virtually. Monitor learner progress and provide coaching and support to improve performance.
- Adapt training methods to suit different learning styles and ensure knowledge retention.
- Collaborate with team leaders and management to identify training needs and improve overall performance.
Customer Service Agent
EXL Service SA
06.2024 - 02.2025
- Worked as a customer service agent for a US healthcare company
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Utilized CRM software to track customer interactions and follow up on requests.
Substitute Teacher
Thandokhulu High School
09.2023 - 12.2023
- Delivered lessons to Senior & FET learners in Mathematical Literacy and English
- Managed classroom environment and ensured learner engagement
- Adapted lesson delivery to suit different learning abilities
- Maintained continuity of learning in the absence of permanent teacher
Mathematics Tutor
Numeric
01.2022 - 12.2022
- Delivered engaging 2-hour mathematics lessons Monday to Friday for learners
- Adapted teaching methods to accommodate different learning styles
- Encouraged participation and built learners’ confidence in mathematical concepts
- Monitored student progress and provided individualized support where needed
Education
Train The Trainer - Train The Trainer
EXL Service SA
02.2026 - 02.2026
Bachelor in Education With Specialisation in Senior And FET - English And Mathematics Senior Phase
University of The Western Cape
01.2020 - 12.2022
Skills
- Employee training
- Curriculum development
- Classroom management
- Customer service
- Administration
- Educational technology
- Performance Management
Certification
Completed the Train the trainer certification at EXL Service SA
Timeline
Train The Trainer - Train The Trainer
EXL Service SA
02.2026 - 02.2026
Business Trainer
EXL Service SA
03.2025 - Current
Customer Service Agent
EXL Service SA
06.2024 - 02.2025
Substitute Teacher
Thandokhulu High School
09.2023 - 12.2023
Mathematics Tutor
Numeric
01.2022 - 12.2022
Bachelor in Education With Specialisation in Senior And FET - English And Mathematics Senior Phase
University of The Western Cape
01.2020 - 12.2022