Nomfundo Zandile Jili
Housekeeper And Hairdresser
Underberg
Summary
Dynamic and detail-oriented professional with experience at Sani Pass Hotel and First Class Salon. Proven expertise in sanitation standards and client consultation, enhancing guest satisfaction and fostering long-term relationships. Adept at maintaining high hygiene protocols while delivering exceptional service, ensuring a welcoming environment for all clients.
Overview
10
10
years of professional experience
Work History
Hotel Housekeeper
Sani Pass Hotel
06.2023 - Current
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
Hairdresser
First Class Salon
08.2015 - 11.2021
- Delivered exceptional haircare services, enhancing customer satisfaction through personalized consultations and tailored styling techniques.
- Maintained high standards of hygiene and safety by adhering to salon protocols and regularly sanitizing tools and workspaces.
- Collaborated with team members to develop creative hairstyles, resulting in a diverse and satisfied clientele.
- Educated clients on hair maintenance and product use, fostering long-term relationships and repeat business.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
High School Diploma -
Batiokoa Senior Secondary
Stepmore LocationSkills
Room cleaning
Sanitation standards
Guest inspection
Supply replenishment
Client consultation
Hair styling
Hygiene protocols
Customer satisfaction
Cash handling
Communication skills
Room turnover
Cleaning techniques
Bed making proficiency
Safe chemical handling
Bathroom cleaning proficiency
Timeline
Hotel Housekeeper
Sani Pass Hotel
06.2023 - Current
Hairdresser
First Class Salon
08.2015 - 11.2021
High School Diploma -
Batiokoa Senior Secondary