Nomfundo Zandile Jili
Housekeeper And Hairdresser
Underberg
Summary
Dynamic and detail-oriented professional with experience at Sani Pass Hotel and First Class Salon. Proven expertise in sanitation standards and client consultation, enhancing guest satisfaction and fostering long-term relationships. Adept at maintaining high hygiene protocols while delivering exceptional service, ensuring a welcoming environment for all clients.
Overview
10
10
years of professional experience
Work History
Hotel Housekeeper
Sani Pass Hotel
06.2023 - Current
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
Hairdresser
First Class Salon
08.2015 - 11.2021
- Delivered exceptional haircare services, enhancing customer satisfaction through personalized consultations and tailored styling techniques.
- Maintained high standards of hygiene and safety by adhering to salon protocols and regularly sanitizing tools and workspaces.
- Collaborated with team members to develop creative hairstyles, resulting in a diverse and satisfied clientele.
- Educated clients on hair maintenance and product use, fostering long-term relationships and repeat business.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
High School Diploma -
Batiokoa Senior Secondary
Stepmore LocationSkills
Room cleaning
Timeline
Hotel Housekeeper
Sani Pass Hotel
06.2023 - Current
Hairdresser
First Class Salon
08.2015 - 11.2021
High School Diploma -
Batiokoa Senior Secondary